TeleAccounts Representative - Durban at Engen

Who You Are:

• You are Dynamic, analytical and have high aptitude for learning
• You are assertive and have passion to interact with people from all backgrounds
• You have passion for selling and adding value in other people’s lives
• You have built credibility for getting things done timely and correctly
• You are an expert at time management, Negotiation and Persuasion
• You are passionate about assisting others and customer service
• You have excellent in quick turn-around, stakeholder management
• You have a reputation for insightful and operating with integrity
• You have excellent interpersonal skills and a good communicator

What you’ll have done before:

Baseline

• Minimum 2 years B2B Sales & Marketing or 3 years remote customer interaction.
• Business Administration/Marketing diploma or equivalent work experience.
• Customer interaction and problem resolution over the phone.
• Experience in Credit Management and computer skills (MS Office, etc.).
• Deep knowledge of Sales, Marketing, and Credit Management.
• Experience with Proposals.
• Effective prioritization and execution in a high-pressure environment.
• Adaptability and agility in a fast-paced setting. Attention to detail.

Advantageous

• Ability to work in a changing environment and navigate ambiguity.
• Quick adaptation to change. Advanced Telephone Skills.
• Understanding of fuel supply requirements and solutions for various industries.
• Understanding of the fuel industry.

Exciting Challenges you might face in the role

• Ability to collaborate and to work effectively cross-functionally, including senior management, project team and other departments within the organization
• Highly Pressurized environment
• Balancing customer requirements with Engen priorities
• Ability to persuade people not reporting to you to perform certain tasks for you

What you’ll be doing

• Proactively Manage Customers, using the phone and electronic media as main channels, in order to enhance our Profitability by way of:
• Building relationships with customers and providing customer service
• Implementing sales initiatives in order to meet business plan
• Ensuring HSEQ policies are implemented and followed
• Cross selling to customers
• Implementing credit management initiatives
• Managing contracts
• Maintaining and managing customer master data
• Generate relevant monthly reports
• General Sales Administrative duties