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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
Core Description
Provide a service that will exceed the expectations of the Company’s customers – both external and internal and to ensure that the agreed standards in respect of length of call, wrap up time, log-on time and updating of database are maintained while ensuring that the call is directed to the correct channels.
Key Deliverables / Primary Functions
First Line Support / Call Management
Trend Analysis
Escalations
General
Health and Safety
Functional Skills
Behavioural Competencies
Qualifications
NQF 4: Grade 12
Experience
2 year’s relevant experience.
Certifications / Professional Registration
None
Special Requirements/ Employment Condition
Valid Drivers license
Work Characteristics
Billable
Office Based position
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