Tech Customer Spt Analyst III U.S. B - Cape Town, JHB, Durban, Port Elizabeth at Relx

Responsibilities

• Monitoring various systems to ensure customers have access to data solutions’ products and services
• Monitoring data quality, managing data supply and preparing reports
• Resolving incidents involving technical failures or issues of data quality
• Managing escalations from Customer Support
• Ensuring data delivery from suppliers and reviewing data incorporation on LexisNexis data stores
• Developing professional role with working knowledge in own discipline, and broadens capabilities
• Working in a moderate level of guidance. I.e train or mentor new colleagues and provide input to employee performance evaluations
• Applying theories and processes proficiently

Requirements

• Display knowledge of basic concepts and procedures
• Demonstrate previous database experience and basic development experience
• Use existing procedures to solve routine or standard problems
• Show understanding of key business drivers