Team Leader: New Vehicle Sales Executive at Motus Holdings Limited

Job Description    
Job Purpose:

• The successful candidate will be responsible to oversee the New Vehicle Sales department and maximize on sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution  the execution of predefined work objectives as per agreed standard operating procedures.
• Specific Role Responsibilities    

Key Responsibilities:

• Maximizing sales and profitability through satisfaction and retention of customers to meet sales forecast.
• Developing the necessary sales organization to meet sales and profitability objectives.Ensuring optimum stock of vehicles on premises.
• Ensuring cost control to budget within the department.
• Ensure adequate product display material is available.
• Review all pricing policies, discounts and "trade-in" dealing to maintain Dealership profitability.
• Monitor financial performance of sales department weekly.
• Ensure that customer complaints are dealt with timeously and effectively.
• Ensure that departmental customer satisfaction/ expectation targets are met.
• Ensure direct and indirect costs remain within Company prescribed parameters.
• Establish the staffing levels and the training required to achieve sales objectives.
• Ensure that all floorplan activities are monitored.Ensure stock level is kept within company policy requirements.
• Maximize sale of back-end products.Identify and apply known solutions to operational problems and escalate unresolved issues.
• Deliver on agreed performance targets according to set procedures and service level agreement.
• Report on transactional activities to provide timely information for decision making in area of accountability.
• Execute work in line with governance and compliance processes.
• Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards.
• Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales.
• Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service.
• Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
• Process all leads of prospective customers and follow-up on possible sales.
• Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets.
• Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner.
• Execute work activities effectively and efficiently in order to prevent financial losses.
• Deliver work activities adequately to satisfy internal and external customers.
• Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery.

Qualifications and Experience    

Minimum Requirements:
Min Matric Qualification.

• Min 3 years in a Team Leader/Supervisory role.
• 3-5 years work experience in the motor sales industry as a sales executive.
• Someone with good telephonic and customer engaging skills and sales experience.
• A valid South African driver's license.

Skills and Personal Attributes    
Technical Competencies:

• Leadership skills
• Ability to deligate
• Strong Admin Management  Skills.
• Target driven.
• Persuasive Selling Skills.
• Product and or service knowledge.
• Trust and Integrity.