Team Leader Admin & Support at Discovery Limited

Key Purpose of the role

The Primary Function of this role is to manage the underwriting administration processes within the underwriting team to ensure that underwriting administration processes are of an acceptable standard, to assist the team in overcoming barriers to performance and to ensure that leadership of the team is performed according to best practices advocated by Discovery
Principle Accountabilities

• Accurate administration, investigation, and validation of output in accordance with the goals, objectives, processes and standard operating procedures
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
• Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence.
• Maintains, report, arrange, organize, and update the systems and procedures
• Responding to queries, complaints and escalations ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Quality assurance of processes and management and allocation of workload
• Manage projects relevant to the Claims team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Leading and motivating staff including managing IR processes, and recruitment
• Coach and mentor staff
• Reporting: weekly and monthly stats
• Manage broker perception through proper handling of all queries
• Monitors team performance and activities
• Approve and Authorise Payments
• Plans team resourcing
• Tests systems functionality
• Participates in annual audits
• Manages franchise relationships and external providers - doctor and laboratory relationships
• Networking within and external to Employee benefits to aid in process improvement

Education and Experience

• Matric with Mathematics - Essential
• Medical or claims assessment knowledge
• COP and Intermediate Certificate (Retirement Funds II) - Advantageous
• Intermediate – Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Knowledge of the Group Life Product – Advantageous
• Experience in Employee Benefits/Group Risk – Advantageous
• Working experience in payroll/ finance role - Advantageous
• 1 – 2 years of working experience in leading and managing staff - Advantageous

Employment Equity

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply