Team Leader Admin & Support at Discovery Limited

Key Purpose of the role

• The Primary Function of this role is to manage the day-to-day operations within the team to ensure that key business indicators are of an acceptable standard, to assist the team in overcoming barriers to performance and to ensure that leadership of the team is performed according to best practices advocated by Discovery

About Discovery Employee Benefits

• Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.

Areas of responsibility may include but not limited to

• Accurate assessment, investigation and validation of claims in accordance with the goals, objectives, processes and standard operating procedures
• Calculating benefits payable
• Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
• Providing effective, efficient and professional service to all our clients, both telephonically and through written correspondence.
• Maintains, report, arrange, organize and update the filing systems and procedures
• Responding to queries ensuring they are resolved timeously and effectively and managing workflow
• Data analysis and reporting to various stakeholder
• Client meetings
• Reconciliation of claims
• Manage projects relevant to annuities team to ensure delivery within the agreed timeline
• Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
• Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
• Leading and motivating staff

Personal Attributes and Skills     
The successful candidate must demonstrate the following competencies:

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
•  Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Education and Experience

• Matric with Mathematics - Essential
• COP and Intermediate Certificate (Retirement Funds II) - Advantageous
• Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
• Knowledge of the Group Life Product – Advantageous
• Experience in Employee Benefits/Group Risk – Advantageous
• Working experience in payroll/ finance role - Advantageous
• 1 – 2 years of working experience in leading and managing staff