Systems Support Technician at FNB South Africa

Job Description

To perform onsite hardware, software and peripheral updates and ensure repairs in our organisation

• Explore and implement cost saving initiatives
• Manage costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional IT Support service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by providing input to business requirements
• Manage service desk and incidents to provide efficient IT support, aligned to SLA's and agreed standards
• Minimise system downtime through pro-active monitoring and planning; Ensure trending and minimisation of recurring problems.
• Maintain relevant systems to ensure integrity of data / functionality - (amongst other) by ensuring Anti-Virus is installed on all PC's, all patches up to date, PC names up to date, server connections accurate and proactively provide system maintenance and support solutions.
• Manage agreed projects to ensure successful implementation within agreed timelines
• Provision of an efficient IT administration service through careful and timeous planning, reporting and updating of all related information
• Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
• Manage own development to increase own competencies
• Support peers and colleagues across IT functions through knowledge management / sharing / mentoring / coaching

Requirements

Relevant IT Qualification

• 3-5 years' experience in a similar role
• Experience with Tech support and end-user support required
• Contact centre support experience is beneficial