Systems Analyst at Virgin Active South Africa

Your Duties and Responsibilities...

System Maintenance and Support:

• Maintain and support the Membership Management System.
• Maintain and support D365 Finance and Operations.
• Manage integrations with banks, payment gateways, and other third-party solutions.

L2 and L3 Support:

• Provide L2 and L3 support for systems within the Service and Operations team.
• Troubleshoot and resolve system-related issues promptly to minimize downtime.

Operational Support:

• Respond to and resolve issues as requested by the Service and Operations department.
• Collaborate with other teams and stakeholders to ensure system efficiency and performance.
• Participate in system upgrades, patches, and enhancements.

Additional Duties:

• Assist with any other tasks or projects as assigned by the Head of Service and Operations.
• Stay updated on industry trends and technologies to continuously improve system performance and user experience.

Our Minimum Requirements...

We can’t live without…

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a System Analyst or similar role.
• Strong knowledge of Membership Management Systems and D365 Finance and Operations.
• Experience with integrating banks, payment gateways, and other third-party solutions.
• Proficiency in running and managing Debit Order processes.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.

We’d like you to have…

• Experience with system integration and migration.
• Working knowledge and skill on database management and SQL (MySQL, SQL Server)
• Knowledge of ITIL practices and principles.
• Adaptability (must be able to adapt to a fast paced, changing environment)
• Be curious (must be willing to succeed, seek opportunities to learn and grow)
• Have a winning mentality (must be willing to go over and above to achieve success)
• Must be motivated to achieve success.
• A commitment to making a difference in people’s lives.
• A Growth mindset
• The ability to work independently.
• Trustworthiness (must always act in doing the right thing)
• A drive to create moments of magic for our members.
• The ability to make decisions and take ownership and responsibility for the decision.
• Action orientation