Survey Coordinator at Engen

Purpose of the Job

To provide administration and general support to the team in order to optimise strategies, contribute to deliverables and objectives and for effective business operations

Who You Are:

• You are innovative and solution driven.
• You have built credibility within your organisation and amongst your peers
• You are an expert at clarifying business requests and translating those into reports which provide valuable business insights
• You are passionate about customer service
• You have excellent communication and negotiation skills
• You have a reputation for accuracy and attention to detail.

What you’ll have done before:

• NQF Level 6 (Diploma in Sales/ Marketing/ Business or related).
• 2 years’ experience Marketing Survey Coordination

Advantageous:

• Project Management
• Data Analysis
• Experience in Report Writing and Power BI
• People management skills
• Exciting Challenges you might face in the role:
• Provide valuable customer insights and metrics to maintain customer centricity
• Changing environment, dealing cross-functionally within Supply Chain and Engen
• Assist the business to monitor customer satisfaction and address any challenges timeously
• Create reporting dashboards

What you’ll be doing:

• Proactively communicating with stakeholders
• Respond to business requests for internal and external surveys
• Compile customer satisfaction survey questionnaires and conduct post-promotional surveys
• Manage survey roll-out, follow up support and ad-hoc campaigns through effective use of technology and infrastructure.
• Assesses and plan resources required for survey. Execute the survey as per plan and close off surveys.
• Analyse survey results, compile reports and prepare monthly reports for submission detailing costs