Support Engineer - Secunda at iOCO

What you’ll do:

• The systems engineer role is required to provide daily support for CCII services and clients.
• It is the systems engineer’s role to make sure that when incidents and requests are assigned, it is resolved promptly by following
  and creating the correct processes and procedures.

Other responsibilities include, but are not limited to:

• Incident and request Management (tight SLAs)
• Build, maintain and improve client relationships
• Demonstrate and apply problem-solving and troubleshooting skills
• Researching and applying new/enhanced technologies Standby Duties
• Promote teamwork and maintain good team relationships
• Communicate effectively
• Follow, create and review technical processes and procedures
• Complying with the corporate, company, and regulatory policies and procedures
• Facilitate and coordinate changes in the environment
• Manage security and access management in the environment
• Perform capacity management to make sure no service failures occur because of capacity issues
• Use and configure monitoring tools to increase the availability of services supported in the environment
• Make sure the CMDB has a 99% accuracy
• Assist with projects
• Conform to all SLA
• Perform patch management and assist with maintenance windows activities
• Resources should be based in the Secunda due to the
  standby function that is required on the Sasol CCII contract as this will be a 24X7 service

Your expertise:

• Experience in System Engineer role 2 - 3 years

Qualifications:

• Matric Diploma or Degree in Information Technology
• Relevant Certification: A+, N+, and MCSE