Supervisor: Revenue Management at South African Bureau of Standards (SABS)

Purpose Statement

• To ensure that the Revenue business unit is supervised appropriately in line with organisational and other statutory requirements in order to ensure good financial Management and control. 

Minimum Requirements

• National Diploma / Diploma in Accounting (NQF Level 6)
• B Degree in Accounting is an Added Advantage (NQF Level 7)
• 5 years relevant work experience within Billing, Revenue Management and Finance environments
• 2 years supervision experience

Duties and Responsibilities
Functional Management

• Supervise the Revenue Management business unit and ensure that it contributes to the achievement of business objectives.
• Implement the organisational and business unit strategy.
• Manage operations effectively to deliver services within timelines and prescribed quality through effective resource Management.
• Develop and implement business unit processes and schedules to deliver quality services efficiently.
• Develop and drive a business plan for the business unit in line with the overall organisational strategy.
• Monitor and continuously evaluate progress of the business unit’s achievements against the strategic objectives.
• Ensure the drive of continuous improvement activities.
• Provide timely operational management information that will guide senior leaders to drive revenue growth.
• Proactively identify opportunities (or challenges) to meet revenue targets.
• Implement and maintain Revenue Management systems, policies and procedures.
• Ensure that proof of payment is recorded on the works order to enable commencement of work/jobs.
• Perform system month-end closure process on ERP such as running integrities, exceptions and system reports.
• Ensure accurate information, schedules and disclosure are provided for preparation of quarterly and annual financial statements and review the financial statement to ensure that the information and disclosure relating to business unit is accurately captured.

Risk and Compliance

• Ensure the mitigation of the business unit’s risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks
• Responsible for the coordination and maintenance of quality risk Management in line with ISO/SANS, Accreditation and regulatory requirements.
• Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Oversee the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity.
• Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Ensure compliance with all tax legislation governing billing customers.

Financial Management

• Provide input in the planning and compilation of the division’s annual budget aligned to the strategic delivery plans to support the implementation of set objectives.
• Ensure the effective implementation, management, monitoring of the business unit’s budget, and mitigate and report on any variances.
• Ensure the deployment of proper financial controls to manage the business unit budget.

People Management

• Proactively manage all resources in order to ensure that the operational plans are effectively executed.
• Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
• Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
• Manage and lead the business unit by providing clarity of vision; prioritising resources; facilitating alignment of the team; setting high expectations; inspiring commitment; encouraging mutual support; and enabling development opportunities.
• Contribute to diversity Management initiatives.
• Implement a learning culture within scope of control.
• Execute performance Management in line with the SABS policy within the team, and address performance challenges and develop subordinates to meet the expected performance standards.

Stakeholder Management

• Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations Management, knowledge sharing and integration, and to            Supervise the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene, chair and attend meetings and present performance and business-related information to relevant stakeholders when required.
• Actively liaise and build relationships with SABS clients and service providers so as to ensure that the service standards are met appropriately.
• Effectively manage customer complaint through timeous resolution and/or escalation as required. 
• Analyze queries and develop mechanisms to proactively resolve common issues and share lessons learned across SABS.
• Ensure the documentation of all stakeholder engagements to ensure continuity for future engagements.
• Take ownership of technical queries (internal/external) for team as assigned and ensure effective resolution before deadline.
• Manage all formal and informal engagement forums with all partners.