Student Finance Lifecycle Lead at ADvTECH

Student Finance Lifecycle Lead

The Student Finance Lifecycle (SFL) process lead is the primary owner of the end-to-end process with the overall goal of managing the financial lifecycle of a student while enrolled in one of our education institutions.

Key Roles and Responsibilities

• Responsible for entire SFL process and departmental functions such as customer master maintenance, invoicing, collections, AR related management reporting and enforcing corresponding internal controls.
• Implementing and preparing strategy on day to day basis to achieve monthly collections target, reducing deductions, and expediting the billing process with minimum disruption.
• Support embedding of major process change driven by the implementation of Microsoft Dynamics 365 F&O through engagement with the project teams through-out the deployment cycle.
• Establishing an adequate control environment and optimising the efficiency of SFL process with focus to deliver improvement in working capital of the company.
• Offer operational support and assistance to the functional teams to ensure smooth and timely sub ledger close.
• Agree service levels with the business, report and proactively manage the delivery of the services within the agreed service levels.
• Continually research leading practice and assess how the respective business processes can be optimised.
• Review and analyse current procedures in order to recommend and assist with implementation of changes to standardise activities in conjunction with the continuous improvement and automation capabilities in GSS.
• Recommend specific actions for consideration on problem collection accounts.
• Oversee analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures.
• Responsible for the overall performance of the team, monitoring their performance, providing timely feedback & assisting them to improve on their identified training needs.
• Identify clear objectives for the team, providing coaching, career development and feedback to team members, providing performance evaluation and reward.
• Select, develop, and evaluate personnel to ensure the efficient operation of the function.
• Participate in annual audits and special projects.
• Continuously monitor performance against objectives to ensure that identified team’s KPIs are achieved.
• Report on operational KPIs to respective management forums and interpret results to inform any improvement initiatives.
• Update and maintain service catalogue and distribute to respective stakeholders
• Resolve and / or escalate any issues raised by key stakeholders

Reporting Relationships

Reports to: GSS Finance Lead

Direct reports: Collections manager, Billing manager, Service desk admin

Qualifications

Minimum – Bachelor’s degree (Accounting or Business Management preferred)

Beneficial - Post graduate degree (Accounting or Business Management preferred) and/or equivalent job-related experience

Personal Skills / Competencies

• Utilise excellent verbal, written and inter-personal communication skills to establish and maintain a good rapport with co-workers, supervisors and Business Units.
• Strong people management skills.
• Ability to motivate others, negotiate appropriately, and coordinate efforts across multiple departments.
• Demonstrate an ability to understand the details of the operational process while keeping their eye on the bigger strategic picture.