Strategic Accounts Manager at Amazon

DESCRIPTION

Amazon is hiring a Key Accounts Manager (KAM) to improve the experience for our African customers. Africa, represents a large and growing consumer market positioned for growth spurred by the increasing productive potential of its young population, rapid adoption of technology and evolving consumer behavior. This role will allow you to work across various internal and external teams to evaluate the customer landscapes, and invent innovative approaches to solve ambiguous problems. If you are looking for an entrepreneurial role within a fast-paced, ambiguous and collaborative environment please reach out for more info then this is the position for you.

We seeking a dynamic and motivated executive to manage key accounts. Specifically, this individual will be responsible for identifying and building relationships with key influencers and decision-makers within the executive teams of strategic accounts. Role's scope also includes program management for the selection strategy across all categories of the Marketplace (goal setting, tracking, driving business and problem-solving for the needs of the large SPs, etc.). The candidate will be highly organized, with a demonstrated track record of successfully juggling multiple projects with competing deadlines. One key objective of this role is to identify opportunities and implement initiatives aimed at increasing selection on the Marketplace.

The role will be responsible for delivering new business growth and maximizing revenue generation across selected product families. Operating in a fast-moving and often ambiguous environment, the successful candidate will have full responsibility for delivering business and financial objectives. The role will also work with a wide range of internal stakeholders both within and outside the country to support the consolidation of existing and development of new services and growth opportunities.

Key job responsibilities

• Manage strategic selling partner relationships – with senior stakeholder engagement (internal and external)
• Develop a complete understanding of Selling Partner and end-customer needs and use that knowledge to influence roadmaps and priorities
• Co-ordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines for high visibility projects
• Bring innovative ideas to the table, and drive stakeholder teams to support them, in order to find better ways of accomplishing our objectives
• Identify Selection growth and selection parity improvement opportunities in the Marketplace, and build the programs and required processes to realize them
• Transform customer insights into projects, features and processes that increases and diversifies the selection of products offered by Selling Partners across the Marketplace
• Establish business goals, the supporting business metrics and success indicators

Basic Qualifications

• 4+ years of related experience
• Bachelor’s Degree in Economics, Management, Engineering (or an equivalent qualification).
• Excellent written and verbal communication skills; able to explain complex concepts simply
• Ability to create innovative new selection strategies that generate results

Preferred Qualifications

• Adept analytical skills. Ability to interpret large amounts of data and make sound business judgments and recommendations.
• Proficiency in SQL and other statistical analysis tools