Specialist: System Engineer (Virtualisation) at BCX

Core Description

• To manage and support customer technical solutions and provides general technical support on customer systems. Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support for Hyper-V.

Key Deliverables / Primary Functions

• Execute on the Managed Services business plan and strategies.
• Support, maintain and manage the technical aspects of a managed Cloud/Virtualization and ensure contracted service level agreements are met. Perform proactive activities such as health-checks, documentation updates and performance reporting.
• Plan, coordinate and implement system changes within client specified change windows.
• Liaise with the clients, vendors, and other partners to ensure minimal disruption to the client's day-to-day business operations.
• Manage, own and co-ordinate the technical resolution of service disruptions in a timely manner.
• Contribute to the overall team effectiveness through technical contributions, customer focus and teamwork. 
• Drive a proactive culture to reduce common causes of operational problems.
• Implement the requirements of being part of a 24x7 on-call operation.
• Operate closely with associated infrastructure service teams to meet SLA’s and resolve issues.

Core Functional Skills & Capabilities

• ICT Knowledge
• Infrastructure Technology
• Risk Management
• Teamwork
• Impactful Communication

Core Behavioural Competencies

• Working with people
• Applying expertise & Technology
• Delivering Results & Meeting customer expectations
• Analysing
• Deciding & Initiating Action

Minimum Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science
• NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support).

OR

• 7 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support).

Certifications

• Virtualisation Technologies (Redhat, HyperV, Containerisation, Serverless, Rancher etc.)