Specialist - Product Specialist Access Portfolio Enterprise Business Unit at MTN

JOB DESCRIPTION
Mission

• To oversee the day-to-day management of the access portfolio in order to support and deliver on all commercial aspects in respect of financial effectiveness and efficiencies to the Profit and Loss. To execute the strategic vision of the Enterprise Connectivity function by designing, developing, maintaining and marketing the access portfolio products to maximise product and solution revenues and profitability.

Context 

• Fast moving industry with constantly changing business requirements and technologies.
• Fluid complexities of customer expectations and demands.
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery.
• Highly dynamic and fluctuating Telecommunications and ISP industry.
• Total customer experience for MTN brand.
• Constantly changing consumer and market needs.
• Market dynamics and developments.
• MTN policies, processes and procedures.
• Regulatory industry norms govern MTN and partners. 
• Highly pressurised, deadline-driven environment.
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks.
• Participative environment – highly diverse and team-focused.

Key Performance Areas:

Key Deliverables

Operational Delivery

• Participate in the Access Portfolio product roadmap priorities and product design by utilising data insights, consumer data, competitive intelligence, and market trends in order to assess fit, feasibility and financial impact of product.
• Contribute towards the product go-to-market strategy by developing product descriptions, business cases, analysing the market, establishing pricing and collecting customer feedback for future development of the access portfolio product.
• Define the commercial specification of new and existing access portfolio products by conducting market analysis in order to validate the strategic intent and create the business case for access portfolio products.
• Execute commercial strategy for access portfolio by providing input into, driving and supporting the growth/sustain/withdraw strategy as appropriate within the product portfolio in order to optimise revenue. 
• Track effectiveness of access portfolio products by analysing and monitoring market share and competitive landscapes in order to identify product initiatives that are competitive from a feature, quality, cost perspective and meet client requirements.
• Contribute towards delivery of access portfolio services to enterprises by translating their unique connectivity requirements into security tools to enable these enterprises to identify and manage security risks and the address regulatory requirements.
• Contribute towards integration of ICT solutions by collaborating with internal and external stakeholders, including peer product specialists from other lines of business, to maximise value for the product solutions.
• Develop and own strategic programmes around adoption of new access portfolio solutions for external and internal clients and drive these initiatives across different product groups in order to drive market adoption.
• Leverage multi-disciplinary partnerships by developing and maintaining strong relationships with business leaders, internal and external partners in order to respond to complex client challenges.
• Develop and execute a client feedback framework to be used for new and existing enterprise products and technologies in order to align product offerings to client needs and improve client experience.
• Monitor the overall quality and security of the access portfolio solutions by partnering with cross-functional teams to execute the product from vision to concept, while managing stakeholder expectation in order to deliver a best-in-class product portfolio
• Drive continuous improvement on existing processes and procedures by assessing and drawing solutions from qualitative and quantitative data and making logical deductions in order to drive operational excellence.
• Champion the access portfolio product with critical stakeholders, driving adoption and ongoing utilisation and regularly securing and incorporating end user input into product strategy and processes.

Product Sales Enablement

• Enable growth in market share by providing presale specialisation and subject matter expertise to the sales team in order to drive market adoption of the access portfolio products.
• Strengthen MTN industry presence by maintaining relationships with enterprise clients, together with the sales team and developing business quotations and presenting business cases to clients in order to drive revenue inflow.
• Drive the competitiveness of the access portfolio product by researching and developing recommendations for pricing strategies with the goal of creating marketability, maximising sales and achieving profitability.
• Partner with sales to probe the enterprise clients’ business challenges in order to identify and address their unique connectivity risks in line with regulatory requirements.
• Manage sales opportunities from discovery to closure by maintaining an in-depth understanding of the industry, competitors, and marketplace to present a highly differentiated solution.

Governance and Risk Management

• Monitor adherence to product management policies and processes by ensuring that developed access portfolio products are taken to market according to defined processes and subsequently measured against the business plan.
• Monitor compliance by maintaining awareness and understanding of regulatory standards and legislation in order to update the current access portfolio strategy as required.
• Participate in implementation of functional policies, standard operating procedures and best practices that ensure operational efficiency, accuracy, security, integrity and compliance with relevant laws and regulations across OpCo’s.
• Manage partners and ensure all contracts are managed in line with procurement policies and standards in order to drive compliance to set processes and procedures.
• Monitor adherence to the parameters for partnerships Service Level Agreements (SLA) and monitor SLA performance indicators to ensure all compliance requirements that are established under contractual agreements between the function and vendors, are adhered to.

Building Capability

• Expand on access portfolio and broader product knowledge by interfacing with sales and support areas in order to stay up to date with industry best practice.

Job Requirements

Education: 

• Minimum of 3-year tertiary diploma (may vary in accordance with in-country qualification standards).
• Relevant certification / accreditation / membership with professional body as required for role.  
• Fluent in language of country with basic command of English.

Experience:

• Minimum of 3 years’ experience product management within a fixed line or mobile operator
• Minimum of 3 years’ experience developing and lifecycle management of last mile access products and fixed broadband products 
• Experience working in a small to medium organisation.