Specialist, Functional Support at Standard Bank Group

JOB DESCRIPTION

To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience.

QUALIFICATIONS

• Information Technology Degree
• Certifications or Professional Memberships: Industry related certification and membership e.g. ITIL certification.

Experience:

• 3-4 years experience gained in providing level 2 technical support to an area of the business Core experience gained in participating in and facilitating aspects of the incident management processes and communicating outcomes to the business.
• 1-2 years experience in consulting on and facilitating the understanding of business requirements related to an IT application.

ADDITIONAL INFORMATION

Behavioral Competencies :  

• Resolving Conflict
• Taking Action
• Articulating Information
• Challenging Ideas
• Checking Details

Technical Competencies : 

• Application Knowledge for Support
• Application Support
• Data Analysis and Inference
• Documenting
• Service Level Management