Career Opportunities at Standard Bank Group

JOB DESCRIPTION

To manage a team of Level 1 Cash Consultants who take demand from walk-in customers for any cash related matters (e.g. teller, ATM) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

QUALIFICATIONS

Minimum Qualifications 

• National Diploma (NQF Level 6 FAIS recognized qualification)

Experience 

• Branch Operations
• Forex Skills are a requirement
• 3-4 years Previous branch banking experience in the front line (e.g., telling, treasury).
• Knowledge of the procedures and the interdependencies of the various functions performed in the branch.

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

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JOB DESCRIPTION

To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

QUALIFICATIONS

Minimum Qualification 

• Secondary/High school/A levels/Matric
• NQF5 Relevant FAIS qualification and experience.

Experience Required

• 1-2 years
• If no FAIS experience, would then need to operate under supervision.
• Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

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JOB DESCRIPTION

To take demand from walk-in customers for any cash related matters (e.g., teller, forex, ATM, etc.) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

QUALIFICATIONS

Minimum Qualifications:

•  Secondary/High school/A levels/Matric

Minimum Experience:

• Branch Operations
• 3-4 years Previous branch banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; foreign exchange; bulk cash and ATMs.
• Familiar with the legal aspects regarding cheques and cash handling.
• Knowledge of the functions of other departments within the branch.

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Examining Information

Technical Competencies

• Banking Process & Procedures
• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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JOB DESCRIPTION

To scope, plan, design and deliver complex end to end solutions against required standards and timelines. To direct, guide and oversee technical solutions delivery, interpreting business requirements, defining technical tasks, engineer quality software, end to end testing and troubleshooting technical questions, software and database issues. To lead, manage and mentor Software-; Quality Engineers across identified delivery teams to build and improve Engineering capability.

QUALIFICATIONS

Post Graduate Degree in Information Technology

Experience

• 10 years+ in experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
• 10 years+ in proven ability to work effectively as both a team leader and as a member of a small team of technical staff working in an agile development environment.
• Minimum 5-7 years' experience as a manager running a portfolio of 20+ technical experts
• Track record in capability and competency building and coaching of staff is required. 
• Technology Practice (Domain) Management and Leadership

ADDITIONAL INFORMATION

Behavioral Competencies:

• Exploring Possibilities
• Developing Strategies and Expertise
• Challenging Ideas
• Articulating Information
• Interacting with People and Empowering Individuals
• Making Decisions

Technology Competencies:

• IT Knowledge
• IT Applications
• Agile Development
• IT Design Driven Development
• Code Review

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JOB DESCRIPTION

To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience.

QUALIFICATIONS

• Information Technology Degree
• Certifications or Professional Memberships: Industry related certification and membership e.g. ITIL certification.

Experience:

• 3-4 years experience gained in providing level 2 technical support to an area of the business Core experience gained in participating in and facilitating aspects of the incident management processes and communicating outcomes to the business.
• 1-2 years experience in consulting on and facilitating the understanding of business requirements related to an IT application.

ADDITIONAL INFORMATION

Behavioral Competencies :  

• Resolving Conflict
• Taking Action
• Articulating Information
• Challenging Ideas
• Checking Details

Technical Competencies : 

• Application Knowledge for Support
• Application Support
• Data Analysis and Inference
• Documenting
• Service Level Management

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JOB DESCRIPTION

To lead and supervise Inbound/Outbound tele-consultants engaged in the sale of products in accordance with business and client needs through the application of call centre best practice which will ensure that sales targets are met and to consistently portray a corporate image.

QUALIFICATIONS

• Completed Matric 
• FAIS/RE accredited (compulsory) 120 credits in short term insurance
• NQF 5 FAIS recognise Qualification

Experience

• 1 year sales/leadership experience / contact centre experience
• Insurance sales experience 
• Code of Banking practice (advantage)

ADDITIONAL INFORMATION

Behavioural Compentencies

• Good verbal & written communication
• Pays attention to detail
• Results-orientated (target driven across all KRAs)
• Good numerical ability, 
• Team player

Technical Compentencies

• Sales Skills
• PC literate with good working knowledge of relevant packages
• Good Communication Skills
• Competitive and target orientated  
• Must be able to work under pressure

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JOB DESCRIPTION

To lead the capabilities of Detection, Prevention and Investigations, and to develop and implement a first line of defence response to Fraud across all products and platforms that creates a consistent client experience whilst minimizing external fraud and reducing
client friction across all channels

QUALIFICATIONS

• CHNW 3-4 years Experience in managing fraud and customer experience as it relates to fraud for a multiple of retail banking products, payments, and platforms with specific
• experience in external fraud types such as application fraud, impersonation fraud,
• card fraud, payments fraud, cybercrime, and digital fraud. An understanding of the fraud systems to query or identify system issues, the data feeds and data management
• that will affect how Fraud Risk Management receives, interprets, and reports on fraud data
• Transactional Products & Services Client Solutions (TPS)
• 3-4 years Business knowledge of
• retail banking products such as Transactional, Card, Home loans, VAF, Insurance
• Total number of years’ experience: 5 years

ADDITIONAL INFORMATION

Behavioural Competencies

• Team Working
• Directing People
• Valuing Individuals
• Developing Strategies
• Empowering Individuals

Technical Competencies

• Strategic Planning and Reporting
• Strategy Definition
• Knowledge Management
• Fraud Detection and Management
• Risk Management

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JOB DESCRIPTION

To lead the capabilities of Detection, Prevention and Investigations, and to develop and implement a first line of defence response to Fraud across all products and platforms that creates a consistent client experience whilst minimizing external fraud and reducing client friction across all channels.

QUALIFICATIONS

Minimum Qualifications : 

• Post Graduate Degree Finance and Accounting
• Post Graduate Degree Risk Management

Experience Required:

• 3-4 years
• Experience in managing fraud and customer experience as it relates to fraud for multiple of retail banking products, payments, and platforms with specific experience in external fraud types such as application fraud, impersonation fraud, card fraud, payments fraud, cybercrime, and digital fraud. An understanding of the fraud systems to query or identify system issues, the data feeds and data management that will affect how Fraud Risk Management receives, interprets, and reports on fraud data Transactional Products & Services Client Solutions (TPS) 3-4 years Business knowledge or retail banking products such as Transactional, Card, Home loans, VAF, Insurance etc., the   payments eco-system and banking digital platforms
• Total number of years’ experience: 5 years

ADDITIONAL INFORMATION

Behavioural Competencies:

• Team Working 
• Directing People 
• Valuing individuals
• Developing Strategies
• Generating Ideas  

Technical Competencies:

• Strategy planning and reporting 
• Strategy Definition 
• Knowledge Management
• Fraud Detection and Management 
• Risk Management

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JOB DESCRIPTION

To apply computer science theories, principals to create, refactor moderate to complex programs/scripts, integration software services. To design complex specifications, code, test, debug, enhance programs within the Continuous delivery pipelines and provide support, maintenance of systems, programmes. To execute software developer responsibilities according to Engineer practice, standards, frameworks, roadmaps and the architects application standards. Participate in reviews of colleagues' work.

QUALIFICATIONS

Minimum QualificationsType of Qualification: First Degree
Field of Study: Information Technology

Experience Required

• Technology
• Engineering (includes Cloud and Resilience)
• Experience Required: 5-7 years
• Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
• Technology
• Engineering (includes Cloud and Resilience)

Experience Required: 8-10 years

• Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise

ADDITIONAL INFORMATION

Competencies:

• Adopting Practical Approaches
• Developing Expertise
• Examining Information
• Documenting Facts
• Interpreting Data
• Articulating Information
• Embracing Change
• Team Working
• Taking Action
• Design Patterns
• Write Code
• Agile Development
• Producing Output
• Managing Tasks
• Checking Details
• Infrastructure as Code (IaC)
• DEVOPS
• Software Containers
• Application Support
• Testing (unit, regression, integration)

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JOB DESCRIPTION

• To analyse, monitor and deliver all risk management information for an allocated business risk portfolio within CHNW SA. To drive appropriate execution of risk issues / actions for allocated portfolio.

QUALIFICATIONS

Minimum QualificationsType of Qualification: First Degree

Field of Study: Banking

Experience Required

• Client Coverage
• Client Risk
• Experience Required: 3-4 years
• Exposure to compliance and risk management, especially within front line activities. Understanding of the bank's systems, products, processes, and procedures. Knowledge of risk management principles and practices. General banking experience within CHNWSA.

ADDITIONAL INFORMATION

Competencies:

• Examining Information
• Documenting Facts
• Interpreting Data
• Convincing People
• Articulating Information
• Establishing Rapport
• Making Decisions
• Team Working
• Following Procedures
• Taking Action
• Risk Response Strategy
• Risk/ Reward Thinking
• Evaluating Risk Management Effectiveness
• Risk Reporting
• Risk Awareness
• Risk Management
• Risk Identification
• Producing Output
• Checking Details