Solutions Consultant - Technical and Infrastructure at SYSPRO Corporate

Key Responsibilities

• The Solution Consultant assists the customer to ensure business relevant solutions are implemented and maintained and assists SYSPRO to achieve ALF retention and growth.  
• Provide support and or technical assistance related to the SYSPRO product.
• Facilitate proof of concept and functional specification documentation.
• Prepare quotations. 
• Troubleshoot and resolve technical issues related to SYSPRO, including server and SQL issues.
• Monitor server resources and ensure optimal performance. 
• Communicate effectively with clients to understand their issues and provide timely solutions.
• Work closely with other IT team members and departments to resolve complex issues.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Create and maintain technical documentation for troubleshooting procedures and system configurations.
• Prepare reports on Technical Assessments and provide feedback to customers.
• Analyze and identify the root cause of issues, recommending and implementing solutions.
• Stay updated with the latest SYSPRO updates and industry trends to provide proactive support. 

Skills, Knowledge and Expertise

Qualifications and Experience

• Senior certificate or NQF 4 equivalent.
• B.Com IT or equivalent IT Qualification
• PPIM will be advantageous.
• 1-2 years SYSPRO experience
• SYSPRO LearnIT Qualifications advantageous
• SYSPRO Certifications advantageous
• BI and or SYSPRO Embedded Analytics experience advantageous 

Skills Required

• Strong channel Industry knowledge
• Strong influential ability
• Strong business development abilities
• Project management
• Excellent communication skills
• Microsoft Operating Systems 
• Microsoft SQL Server Management
• SYSPRO ERP Knowledge
• System Administration and Integration
• System Analysis and Troubleshooting
• Documentation and Reporting
• Communication and Collaboration
• Project Management

Knowledge

• Minimum 2 years’ business process experience. 
• Minimum 2 years’ SYSPRO product experience.