Snr Specialist: Application Support at Transnet

Position Purpose:

• The Senior Specialist Application Support is an experienced professional who leads and directs the effort to create a work environment that exploits consumerization trends and encourages digital dexterity through the skilful use of technology.
• Oversees the effective support of all applications and will be responsible to manage the daily activities of the technical support team.
• Lead and direct the maintenance and support of the SAP ERP environment and provides technical support to SAP end-users.
• The Senior Specialist Application support will be responsible for the maintenance and continuous improvement of the following SAP modules.
• SAP FI
• SAP PM/MM
• SAP CO
• SAP CL
• FAS
• SAP SD and all other SAP modules in productions
• The Senior Specialist Application support will also oversee the modernisation of the SAP environment including any upgrades to new versions of SAP such as S4/HANA.
• The Senior Specialist Application Support will also provide technical support and maintenance for all non-SAP systems that are in production. This includes but is not limited to the Microsoft stack of technologies.
• This position requires exercising independent judgment to perform the responsibilities described herein.
• The position also requires a strategic thinker who can integrate the organisations strategic direction with supporting roadmaps for process digitalisation and automation.

Position outputs:

• Has responsibility and accountability for championing all system support activities in line with the organization’s digital transformation objectives.
• Manages the system support lifecycle in concert with customer needs and business requirements.
• Provides resourcing capabilities for projects where inhouse development or configuration is required.
• Define, build, and manage the SAP CoE functions in line with SAP systems in production.
• Monitor HR, Finance, Inbound and Outbound logistics systems across the Group and recommends improvements where necessary in order to ensure that the SAP CoE systems meet the objectives of the Group on a sustained and continuous basis.
• Partner with OD Managers to ensure that they are equipped with the necessary capacity to extract and retain maximum value from the SAP ERP system.
• Responsible to oversee the modernization of the SAP ERP system.
• Will liaise with existing and new vendors that provides a system support services to Transnet. This will also include the negotiation of contracts for services providers.
• Define, build, and manage the non-SAP CoE functions in line with all non-SAP systems in production.
• Leads a team of highly skilled system developers and is responsible for career planning and departmental performance management.
• Interfaces with the various functions including the PMO, Architecture, Networks and Security when new solutions are being built and deployed.

Qualifications & Experience:

• A Bachelors Degree or equivalent in an Information Technology related discipline is required.
• An honours degree in IT or Management is advantageous.
• Minimum of 10 years’ experience working in IT product development and support functions.
• Minimum of 5 years experience managing IT specialists.

Standard Job Requirements

• Driver’s license code 08
• Travel as required and approved

Competencies:

Behavioural Competencies:

• Strategy & Sustainability
• Inspirational Leadership
• Business Performance and Delivery
• Relationship Management
• Corporate Governance & Compliance
• Personal Master