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At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for know...
Purpose
We are looking for a Jedi Data Storyteller who can follow the data to identify solutions and identify opportunities to improve customer experience.
This role focusses on identifying trends and developing solutions to current business problems that by extracting, analysing, and interpreting relevant data and engaging with key enablers in the business. You will work with the Data & Build and Analytics team to optimise and deliver Models required for the Customer and Adviser Service Centre. As the SME in predictive and prescriptive analytics you will provide expertise on model builds leveraging experience and working knowledge in modelling, visualisation and automation.
Minimum Experience
5 - 8 years experience in a similar environment, of which 2 - 3 years at specialist level
Critical Job
The following are critical requirements in this role:
- Minimum of 5 -8 years' experience in a Data Science/ Data Analytics role within either Analytics, MI & Reporting or similar environment essential.
- Ability to work with large data sets
- Data Visualisation experience essential
- Experience working with unstructured data is required
- Experience in extracting and Analysing data using programming languages including SQL, Python, R, VBA
- Life Insurance experience and knowledge preferred
Minimum Requirements
- Bachelor`s Degrees: Mathematics / Computer Sciences and/ or relevant Data Science qualifications.
Additional Minimum Qualifications
- Relevant Post-Graduate qualification will be an advantage in this role.
Outputs
Process
- Advise on and provide support to business related to the testing of new initiatives from start to finish.
- Provides regular management information to the leadership of the division that assists in enabling decision-making.
- Develops solutions to current business problems that make commercial sense by engaging with key enablers in the business.
- Analyses and measures the actual experience of implemented solutions against expected outcomes and tracks efficiency gains.
- Conducts ad-hoc business intelligence investigations to provide substance to the ideas and direction of the Executive Team.
- Proactively identifies areas where improvements can be made to current systems and/or processes.
- Engages with a wide range of stakeholders across different levels of the organisation
- Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
- Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
- Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
Customer
- Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.
Learning and Growth
- Provides support to junior analysts by mentoring, coaching and providing technical assistance
- Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.
Governance
- Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.
Competencies
Liberty Values
Technical Competencies
- Data Analysis (Proficient)
- Research and Information Gathering (Intermediate)
- Reporting and Interpretation (Intermediate)
- Business Acumen (Intermediate)
- Customer Advice (Technical) (Intermediate)
- Customer Relationship Management (Intermediate)
Behavioural Competencies
- Professional/Technical learning (Intermediate)
- Analytical Thinking (Proficient)
- People Management and Empowerment (Intermediate)
- Interpersonal Effectiveness (Intermediate)
- Problem Solving and Analysis (Intermediate)
- Teamwork and Cooperation (Intermediate)
- Resilience (Intermediate)
- Customer service orientation (Intermediate)
- Communicating with Impact (Intermediate)
- Customer Orientation (Intermediate)
Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organisation.
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