Agile Business Analyst - Services at Mukuru

Duties and Responsibilities (include but is not limited to):

• Work closely with stakeholders across all levels and business areas to elicit requirements
• Assist stakeholders, Product Owners and Scrum teams in the prioritisation of work in order to maximise return on investment (ROI)
• Facilitate requirements gathering through interviews, requirements workshops, etc.
• Analyse business needs and opportunities, document requirements and translate these into user stories
• Communicate these needs clearly and effectively to both business and technical stakeholders
• Maintain a steady backlog of requirements that are ready to go into sprints for a Scrum team
• Support the day-to-day needs of Scrum teams in understanding customer and business requirements
• Liaise with the development team for estimation on work
• Work with the QA department to ensure functionality matches business requirements
• Assist in drafting user and training documentation
• Liaise with various industry partners around service integration and product offerings
• Manage own professional and self development

Key Requirements:

• Experience in a Contact Centre or background in Contact Centre environment is essential for this role
• Degree / Diploma preferably with an Information Systems focus (Essential)
• Recognised business analysis/agile/information systems/UX qualification (Desirable)
• Minimum 3 years’ experience in a Business Analysis or similar role (Essential)
• Previous experience working in an Agile environment (preferably Scrum)
• Experience in customer onboarding and customer service, specifically in a contact centre environement (Essential)
• Experience in the financial industry (Desirable)
• Experience working with REST APIs (Desirable)
• Experience dealing with compliance regulations – KYC and Foreign Exchange Control (Desirable)
• Knowledge and ability to translate requirements into user stories, process diagrams and data flows
• Knowledge and understanding of project scoping, planning & prioritisation
• Knowledge of agile and UX methodology
• Strong interpersonal skills and ability to manage stakeholder expectations
• Strong verbal and written communication skills
• Ability to obtain descriptive and exhaustive requirements from stakeholders

Additional Skills:

• Enthusiastic
• Self-motivated
• Team player
• Multitasking skills
• Able to work independently with minimal supervision