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  • Posted: Oct 12, 2023
    Deadline: Not specified
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    Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
    Read more about this company

     

    Signal Management - Technical Coordinators

    Overall Purpose of the Job:

    • To contact clients with excessive alarms/faulty alarm systems and arrange technical call outs. Managing and coordinating ERB and Technicians.

    Minimum Requirements...

    Minimum qualifications and experience:

    • Grade 12 / Matric
    • Computer Literacy essential (MS Office; Outlook)
    • Customer Service experience
    • Knowledge of ADT systems, i.e. Listener and Technical experience (advantageous)

    Job Specification...

    Main duties & Responsibilities: 

    • Arrange technical call outs & ensure that technicians are adequately scheduled
    • Arrange for excessive response letters to be delivered to repetitive clients
    • Check and monitor completed technical call outs by Signal Management technicians to rectification.
    • Assisting Signal Management Technicians and Team Leaders to identify root causes driving customer false alarms.
    • Collaborating with other business units
    • Take time to understand what the customer requires from the alarm system and coordinate resources in order to affectively deliver to the customer requirements
    • Drive a reduction in customer activity rates.
    • General administrative duties.

    Behavioural Competencies:

    • Problem Solving
    • Customer Focus
    • Planning and organising
    • Written Communication
    • Drive for results

    Method of Application

    Interested and qualified? Go to Fidelity Services Group on fidelityservicesgroup.simplify.hr to apply

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