Service Supervisor Global Grade 10 - Richards Bay at Barloworld Equipment

Key Output

• Leading a team of Service Artisans to repair, service and maintain Earthmoving Equipment and components to Caterpillar standards and Customer requirements
• Achievement of cost centre financial targets and Key Performance Indicators (KPI’)
• Resolve internal customer queries, Effective control of cost centre expenses and WIP
• Ensure effective communication between team and management
• Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
• Apply Warranty policies and procedures; this includes Warranty decisions and Service Warranty investigations
• Ensure Outputs of Service Audits are achieved Apply Barloworld-Equipment leadership philosophy
• establish team environment that enables maximum productivity and profitability (Performance management of team; Competency development of team – training; On-the-job supervision: Safety of team)
• Reporting of team KPI’s and prospects

Qualification, Experience and Competencies

• Qualified Artisan [Mechanic in relevant trade (e.g. Diesel Mechanic / Earthmoving Equipment Mechanic) with minimum 5 years post-apprentice/learnership experience]
• Leadership Computer Literate (MS Office & SIS ET)