Service Agent Contact Centre at Eskom Communications

Area of Speacialization : 

• To provide a professional customer service using available processes.

Minimum Requirements

Qualification(s):

• National Diploma/National N Diploma in Business in Finance/Marketing/Commerce/Social Sciences/Business Management at NQF6 with 240 credits

Experience:

• 2 Experience in working with customers, customer relations

Skills and Competencies

Behavioral:

• Integrity
• Honesty
• Trustworthiness
• Professionalism

Leadership:

• Team Player
• Motivating teams
• Coaching
• Mentoring
• Developing

Knowledge:

• Eskom business
• Standard power unit (SPU) and prepayment customer tariffs
• Service delivery training
• Report compilation

Skills:

• Computer literate
• Time management
• Interpersonal
• Relationship building
• Functional and technical
• Problem solving
• Analytical
• Negotiation
• Communication
• Telephone
• Stress management

Key Responsibilities:

• Handle inbound interactions
• Handle back-office activities
• Handle multi-media and outbound activities
• Provide and improve general customer services
• Support marketing, sales and customer service processes
• Perform vending, prepaid and easy pay activities