Contracts and SLA Coordinator at Altron Bytes Systems Integration

Job Description

• Create, maintain and renew both contracts and SLA’s

KEY RESPONSIBILITIES: 

• Administrative Duties
• SLA Renewal quotes and processing
• Load SLA contracts onto CRM
• Follow up on Purchase orders with clients
• Upload orders onto OPD for processing
• Sending weekly SLA update spreadsheet to UKG
• SLA Weekly Update meetings with UKG
• Maintain and update SLA Schedule
• Do sales Quotes and process orders on the Stock Requisitions and/or BOM
• Follow up with Clients on outstanding payments
• QMS Template management for WFM
• Vendor Management (UKG / Saflec / Timeware)
• Maintain monthly billing sheet (WFD and AWS clients)
• Maintain Annuity billing sheet for forecasting and reporting purposes
• Assist AMs with loading OPP’s for run-rate quotes
• Respond to all telephonic, email queries and tasks
• Follow up with other departments/suppliers/customers (as required)
• All electronic filing to be kept up to date (EG: - Quote register, Quotes, Supporting documents, MSA’s etc. - All to be saved on TEAMS)
• Follow up on OPD, CRM, Purchase orders and Invoicing of SLA and WFD renewals.
• To accurately complete quotations with relevant details.  Checking quotes before submitting for approval             
• Assist and/or to compile and maintain WFM MSA documents with tracking of the various annexures, ensure that all clients have a signed SLA/MSA agreement on file which are filed on Teams and ensure contracts are loaded on Agiloft
• Dev Ops reporting
• Load Purchase orders on D365 as a when required
• Travel arrangements
• Assist with any duties assigned by your manager

CORE RESPONSIBILITIES:

• Ensure renewals are renewed timeously as well as other admin duties

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal: 

• National Operations Manager
• Key Account Managers
• Sales Department
• Reasons for Interaction:

Direct report

• Collaboration
• Teamwork

External:

• WFM customers

Reasons for Interaction:

• Customer Service

Educational Qualifications:

• Matric
• 2 years similar working experience
• Strong Admin Skills

Professional Qualifications

• Diploma in administration (Preferable)

Years of Experience

• 2 years in a similar role
• Other requirements
• Must have own reliable vehicle
• Can be required to work after hours