Senior Technical Services Specialist at Stryker

Essential Duties & Responsibilities: (Detailed Description)

• Service and maintain all products sold by Stryker SA
• Ensure compliance with the quality systems and the manufacture’s specifications.
• Provide technical support to service technicians and customers.
• Provide technical documentation to both internal and external customers.
• Provide an interface between Technical Service Manager and service technicians.
• Attend to customer callouts and arrange backup loaners: liaise with internal and external customers, supply backup loaners and work according to deadlines. Ensure effective job card systems and give feedback to customers when required.
• Reports: Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records (weekly reports) in a timely manner.
• Improve efficiency to increase the profitability of the business.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Drive and manage the equipment commissioning process for new equipment as per Stryker protocols
• Run a safe, injury/accident-free workplace.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Working as a member of the local team to provide efficient and cost effective service delivery to all accounts within the assigned area.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the Stryker Service Quality Policy Statement.

Qualifications/Experience:

• Qualified to National Diploma or B-Tech Degree level or equivalent.
• Minimum 5 years’ experience in medical electronics, combined with good mechanical skills, previous experience with maintenance of medical equipment in a clinical environment – Navigation and Mako robotics experience will be advantageous.
• Minimum 5 years’ experience in the medical device industry
• Ability to work independently with minimum direction.
• High work standards and quality. Initiative and motivation. Plans and organizes work effectively.
• Comprehensive Stryker product portfolio knowledge required
• Ability to interpret manufacturing prints & troubleshooting guidelines
• Fluency in English, spoken & written
• Good IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, Outlook)
• Proven performance (internal or external).
• Valid driving licence