Latest Vacancies at Stryker

Summary:

We are looking for Sales Representative for a fixed-term contract until 30 April 2024. You will be working in Pretoria – contacting customers, identifying their needs, persuading them that our Stryker products can best satisfy those needs, closing the sale by agreeing the terms and conditions and providing after-sales service.

• Knowledge: Solid understanding of products and associated procedures. Can hold a credible clinical conversation and position products accordingly.
• Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales. Proactively seeks issues and offers suggestions.
• Business Planning: Independently constructs a business plan and has clear direction on daily, weekly and monthly planning.
• Sales Skills: Consistently prioritizes the right opportunities for SYK. Shows ability to construct the best customer pricing proposal, giving consideration for value, to a wide variety of customers. Closes sales opportunities. Always has integrity and compliance at the front their mind when constructing purchase options.
• Stryker Citizen: Demonstrates outstanding ethics at all times. Treats customers and employees with respect, represents the company in the best possible light.

Qualifications:

• Excellent communication skills with proficiency in spoken and written English and Afrikaans
• Experience working with hospitals, in an operating theatre
• Preferred place of residence: Pretoria
• Outgoing and persuasive manner and ability to deal with people who hold differing beliefs or values
• Patience and self-motivation
• Analytical and planning skills
• Flexible approach to work in order to adapt to changes
• Strong teamwork and networking skills
• Technical background is preferred
• Valid driving licence

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Key Activities & Responsibilities

• Liaises with event owners on a regular basis to discuss events already working on and upcoming events to start planning
• Ensures all HCP’s are invited using the correct compliance process (as dictated in country)
• Ensures all HCP information is stored effectively with GDPR and Compliance policies in mind
• Supports and mentors team members with complex event needs
• Works with key stake holders and report progress of event calendar
• Regular review of processes to ensure updates to any regulations, compliance policies are updated.
• Adheres to all current Event processes
• Monitors and reports on delegate registrations
• Monitors and reports on a regular basis budget, working closely with finance
• Supplier account management
• Ensures timely payments of 3rd party suppliers
• Works with Prof Affairs for all KOL interactions and High Risk Payments
• Works with local marketing/commercial to ensure timely booking of flights/hotels etc
• Ensures Country Specific Requirements are met
• Adheres to the Franchise and Compliance Events strategy. To be involved with a detailed review of all processes, procedures, methods and tools to determine adequacy to meet the current requirements for the events planning service.
• Ensures all KPI’s are monitored effectively and achieved.
• Assists in maintaining a culture of continuous improvement of service provided to our customers.
• Builds and maintains relationships with other Functions while driving leverage opportunities across the areas.
• Ensures all Compliance, SOX, FCPA and Quality policies are implemented and applied in any undertaking of events planning.
• Deals directly with sales force / product managers in relation to Event Reviews on a regular basis.
• Liaises with all the major functions of the business with a given guideline such as Business units, Compliance, Finance and more to achieve key activities on a local, European and / or cross-divisional level.
• Works with all virtual event platforms required by the business
• All GRT work to be completed for both TPEC’s and Educational Grant requests as per current process

Education

Essential:

• College equivalent qualifications

Desired:

• Bachelor’s Degree

Experience

Essential:

• 2+ year’s previous event management experience or project planning
• Fluent and skilled in local language as well as English
• Ability to work out of standard working hours to meet the event requirements
• Confidence with virtual event platforms and their features

Desirable

• Work experience in a Medical Device company
• Knowledge of MedTech Europe Compliance Good excel working knowledge
• Good Excel working knowledge
• Cvent event management system
• Good problem-solving skills
• Flexibility to be able to support business needs for events

Competencies & Behaviors

• Decision Making/Judgement – Selects effective approaches to solving issues, based on available information and business objectives
• Strategic activity – Understands and considers customers, regulatory and legislative issues when making decisions
• Planning/Organisation – Understands what is needed to accomplish project objectives and establish appropriate goals and priority. Demonstrate clear evidence of objective measurement of their achievements.
• Relationship Builder/Team player – Builds and maintains relationships with key internal stakeholders and with key clients/customer groups that support and improve effectiveness
• Innovation & Creativity – Develops and champions new ideas.
• Excellent communication skills
• Proactivity – A self-starter who can define priorities and manage the complexities of multiple projects. Has a pro-active and independent personality, ability to manage their own workload and prioritize appropriately
• Strong internal drive and motivation to make a difference and add value to an organization
• Working knowledge of GDPR regulations

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Who we want:

• Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you will do:

• Proven track record and related experience demonstrating the ability to problem-solve, manage projects and prioritize workload with minimum supervision
• Product and procedural expertise related to HCP education programs including market segmentation and health economics
• Analyze and anticipate changing market dynamics
• Collaborate with key opinion leaders to design educational materials and services
• Identify competitive and market trends that support the development of training platforms
• Foster and lead collaboration with broader Medical Education/product marketing/sales training, etc
• Set direction and shape future needs for entire Medical Education program offering
• Drive improvements in the delivery of our Medical Education programs
• Establish metrics, analyze results and define areas of improvement/action plans
• Build strategy and execution plans
• Communicate long-term strategy to key stakeholders to gain organizational alignment
• Ability to manage budget, evaluate past decisions and prioritize new investments
• Maintain and develop KOL network along with scientific society close collaboration to promote Stryker Medical Education
• Actively contribute to the development of mid to long term vision
• Be a source of proposal for innovative alternative
• Continuously look ahead incorporating customer input
• Determine how to increase adoption of Stryker product and improve patient outcomes; sharing best practices across Stryker
• Establish MedEd Communication strategies within global Stryker plan
• Define desired communication plan consistent with Medical Education global strategy

Minimum Qualifications (Required):

• Bachelor’s degree required
• 10+ years of work experience required

Preferred Qualifications (Strongly desired):

• MBA preferred
• 7+ years medical device or Medical Education experience preferred
• Excellent presentation and interpersonal communications skills
• Strong analytical and problem-solving skills
• Ability to manage multiple projects while delivering on established timelines
• Ability to be persuasive in the absence of organizational authority
• Must be able to understand and work within complex interdivisional procedures and policies
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)

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Essential Duties & Responsibilities: (Detailed Description)

• Service and maintain all products sold by Stryker SA
• Ensure compliance with the quality systems and the manufacture’s specifications.
• Provide technical support to service technicians and customers.
• Provide technical documentation to both internal and external customers.
• Provide an interface between Technical Service Manager and service technicians.
• Attend to customer callouts and arrange backup loaners: liaise with internal and external customers, supply backup loaners and work according to deadlines. Ensure effective job card systems and give feedback to customers when required.
• Reports: Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records (weekly reports) in a timely manner.
• Improve efficiency to increase the profitability of the business.
• Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.
• Drive and manage the equipment commissioning process for new equipment as per Stryker protocols
• Run a safe, injury/accident-free workplace.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Working as a member of the local team to provide efficient and cost effective service delivery to all accounts within the assigned area.
• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the Stryker Service Quality Policy Statement.

Qualifications/Experience:

• Qualified to National Diploma or B-Tech Degree level or equivalent.
• Minimum 5 years’ experience in medical electronics, combined with good mechanical skills, previous experience with maintenance of medical equipment in a clinical environment – Navigation and Mako robotics experience will be advantageous.
• Minimum 5 years’ experience in the medical device industry
• Ability to work independently with minimum direction.
• High work standards and quality. Initiative and motivation. Plans and organizes work effectively.
• Comprehensive Stryker product portfolio knowledge required
• Ability to interpret manufacturing prints & troubleshooting guidelines
• Fluency in English, spoken & written
• Good IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, Outlook)
• Proven performance (internal or external).
• Valid driving licence

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The Job's Mission is:

Responsible for providing insights and analysis of sales performance indicators to the local/regional sales leadership teams in South Africa.

The intern`s responsibility includes timely, accurate sales allocation according to the local sales organizational structure by franchise and enable standardized sales KPI reporting by geographies, products, customers and sales reps.

Key Activities & Accountabilities:

• Support of standardized reports in PowerBI containing key performance indicators.
• Collect, consolidate, analyze and maintain data on account sales potentials
• PowerBI training and first level support for sales and marketing
• Support of territory maintenance, target setting, and commission process
• Coordinate, validate, reconcile sales data issues with the various business functions (Customer Service, Finance, MdM etc..) when needed, following a framework

Competencies:

• Effective communication skills, able to communicate with sales and marketing
• Ability to comprehensively understand master data, transactional and analytical data, hierarchies, sources and relationships (analytical)
• Excel and data visualization skills
• Analytical, problem solver
• PowerBI skills
• Ability to work under time-pressure
• Proactive attitude in searching for fact-based answers to business questions
• Details and quality oriented
• Responsibility, accountability and integrity
• Flexibility and can-do attitude

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Who we want:

• Hard-working winners. Confident, competitive and results-oriented professionals who create a track record of success.
• Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you will do:

• Significant industry-related experience demonstrating the ability to problem-solve, manage projects and prioritize workload with minimum supervision
• Product and procedural expertise related to HCP education programs
• Develop and deliver an annual educational strategy
• Collaborate with key opinion leaders to design educational materials
• Develop new methods to increase effectiveness including online education and applications
• Demonstrate collaboration with broader Medical Education/product marketing/sales training, etc.
• Lead the project management of Medical Education programs
• Anticipate development of new Medical Education platform, analyze needs and priorities based on business needs and budget allocation
• Develop and analyze Medical Education program metrics to measure effectiveness and drive strategy
• Develop and support strategy and vision (short to long term)
• Manage Medical Education offering in accordance with P&L requirement
• Define plan and prioritize investments
• Manage KOL network as well as “up and coming” thought leaders
• Continuously look for excellence in the development in Medical Education offering
• Develop and adapt Medical Education programs to customer needs and business priorities
• Actively participate in the long-term vision of the department
• Articulate a communication strategy per media channels impacts
• Defined desired communications outcomes consistent with Medical Education strategy

Minimum Qualifications (Required):

• Bachelor’s degree required
• 8+ years of work experience required

Preferred Qualifications (Strongly desired):

• MBA preferred
• 5+ years medical device or Medical Education experience preferred
• Excellent presentation and interpersonal communications skills
• Strong analytical and problem-solving skills
• Ability to manage multiple projects while delivering on established timelines
• Ability to be persuasive in the absence of organizational authority
• Must be able to understand and work within complex interdivisional procedures and policies
• Demonstrated proficiency in Microsoft Office (Excel, Word & PowerPoint)

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Junior Technician is the position within our Technical Services Department, emerging in your technician career and are employing the use of appropriate and effective troubleshooting and service behaviors and are modeling into quality workmanship.

• Maintain a professional and profitable repair and preventive maintenance service on Stryker’s products, while ensuring compliance with the quality systems and manufacturer specifications.
• Deliver technical assistance and documentation to internal and external customers.
• Repair and check electronic / mechanical Stryker products
• Perform annual service checks at Customers on their Stryker products
• Promote Service contracts where possible
• Efficient management of documentation for internal as external references
• Give technical support to Product Managers and sales staff
• Give technical support to Customers and Sales Department
• Give IT support on certain instruments
• Ensure excellent follow-up on all customer initiated issues
• Respond to Service Complaints as defined
• Turnaround time for repairs within set guidelines
• Assist with service delivery, and training of Customers and Sales Staff

Minimum requirements:

• Diploma or Degree in Clinical Engineering or other Electronic related equivalent qualification
• Minimum 12 months experience in medical electronics, combined with good mechanical skills, preferably in the hospital environment
• Stryker product portfolio knowledge preferred
• Ability to interpret manufacturing prints & troubleshooting guidelines
• Fluency in English, spoken & written
• Adequate IT knowledge (Microsoft Office, Lotus Notes, MFG/Pro, Outlook)

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A Senior Sales Representative is the third position within our Sales Career Path. At this stage in your sales career you are modeling appropriate and effective sales behaviors to your junior counterparts and employing the process of selling which involves contacting potential customers, identifying their needs, persuading them that our Stryker products can best satisfy those needs; closing the sale by agreeing the terms and conditions; and providing after-sales service and support to include case cover in theater. 

• Stryker Citizen: Demostrates outstanding ethics at all times.  Treats customers and employees with respect, represents the company in the best possible light.
• Knowledge: Can discuss current concepts and offer informed opinions on recent developments re products and procedures.  Actively looks for clinical improvements. Thorough understanding of products and associated procedures. Can hold credible clinical conversations at all levels and positions products accordingly. True consulative approach, adding value and inspiring a sense of confidence in theatre. Acts as an advisor to clinical customers and is a true resource to the team.
• Customer Service: Acts with integrity and reactively delivers on commitments within the required timescales. Regularly exceeds customer expectations and proactively suggests improvements.
• Business Planning: Constructs a  business plan with SWOT analysis, SMART objectives and back-up plans. Independently plans activity and can justify based on strong business reasons.
• Sales Skills: Uses consultative sales techniques to develop business. Can detail a number of options for customers to raise finance for purchases. Has a detailed understanding of the commercial workings of the government and private sector and uses this knowledge to leverage business opportunities for SYK. Shows evidence of ability to win market share from competitors. Always wins. Develops opportunity for cross franchise colleagues to win business. Gains complete understanding of customer requirements and emotional drivers and positions accordingly. Recognises buying signals and reacts appropriately. Always closes. Shows ability to support more junior sales reps in their sales process.  Has ability to support RSM with tendering proposals. Shows ability to develop Assoc Sales Rep & Sales Rep in their ability to sell to their customers.
• Commercial Awareness: Always qualifies opportunities fully and maximises personal and company resources for maximum returns.  Leverages  his / her portfolio to add value to propositions.
• Developing Others: Undertakes mentoring projects independently, checking in with RSM as appropriate. Seeks to understand developmental needs of group and takes action to address.
• Discretion/Latitude/Impact: Works under limited supervision and instruction of more experienced staff.  Takes on informal leadership role within projects of significance. Collaborates with CFT/SME in determining deliverables. Independently determines and develops approach to solutions. Reports observations / problems clearly and concisely and takes appropriate actions.  Demonstrates developing sales leadership skills inter- departmentally. Failure to obtain results or erroneous decisions or recommendations would typically result in loss of sales achievement and adversely affect revenue &/or budget.