Senior Product Owner at NTT Ltd.

Working at NTT

Key Roles and Responsibilities:

• Critical role in transforming our Virtual Agent into an engaging and intelligent Virtual Agent.
• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements.
• Defining the vision for the team’s product
• Creating a product road map based on this vision.
• Managing the product backlog and prioritizing them based on changing requirements.
• Overseeing all stages of product creation including design and development
• Developing user stories
• Monitoring and evaluating product progress at each stage of the process.
• Liaising with the product team and end-users to deliver updates.
• Participating in Scrum meetings and product sprints
• Understanding the ServiceNow ITSM platform and ensure training and knowledge on the products are up to date.
• Advise users and stakeholders on best practice for the ServiceNow ITSM tools.
• ·Understand and relate ITIL practice requirements into ServiceNow ITSM

Knowledge, Skills and Attributes:

• Understanding the ServiceNow ITSM platform and ensure training and knowledge on the products are up to date.
• Understand and relate ITIL practice requirements into ServiceNow ITSM functionality.
• Agile/SAFE scrum practice experience
• Thorough knowledge and understanding of the full software development lifecycle.
• Knowledge of systems and design thinking
• Ability to listen and support teams in problem identification and decision-making.

Academic Qualifications and Certifications:

• ITIL v3/4
• SAFe Product owner/manager

Required Experience:

• Significant active working experience with SAFe (Scaled Agile for the Enterprise)
• 5 Years ITIL experience
• 3 – 5 years to ServiceNow ITSM experience
• 3 – 5 years scrum/agile experience

Skills Summary

Agile Architecture, Agile Methodology, Agile Scrum Project Management, DevOps, Product Development, Product Roadmapping