Senior Ops Processing Admin at Nedbank

Job Purpose

• To ensure financial transactions are processed within the agreed turn around times in terms of the laid down procedures and processes to effectively manage risk within the bank.

Job Responsibilities

• Prevent financial loss by ensuring accurate calculations and capturing.
• Action checks and balances of all payments made by reconciling all financial reports and bank statements on a regular basis.
• Meet stakeholders expectations by ensuring agreed Service Level Agreements (SLA's) are adhered to.
• Provide customer satisfaction and feedback by investigating and resolving outstanding queries/complaints within the agreed time frames.
• Build and maintain stakeholder relationships by meeting SLA's, providing feedback and taking corrective action where appropriate.
• Ensure accurate financial transactions by reconciling bank/impersonal accounts according to policies and procedures.
• Clear any unreconciled items by investigating and noting follow up if unresolved for audit trail purposes.
• Ensure work is completed to plan by taking ownership and accountability for tasks and activities.
• Check daily volumes and report irregularities in the work flow.
• Contribute to process enhancements by identifying opportunities for improvement.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bachelor of Commerce: Accounting , Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• 2-3 years experience working in financial, risk and process management environments.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking knowledge
• Banking procedures
• Business principles
• Business terms and definitions
• Data analysis
• Governance, Risk and Controls
• Relevant software and systems knowledge
• Business writing skills
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Decision Making
• Initiating Action
• Stress Tolerance
• Work Standards
• Continuous Improvement
• Managing Work