Senior Manager, Client Experience Insights at Standard Bank Group

Job Description

Responsible for identifying, designing, and executing on client experience insights, Channel experience and Sustainability. Determines Sustainability direction, goals and execution for Business and Commercial Banking South Africa.  Defines Sustainability initiatives, Ecosystem identification, insights and execution for key sectors across the segments and products and works closely with business stakeholders to develop client offerings that will support clients in achieving their requirements. 

Qualification

• Business Commerce Degree

Experience

• 5 - 10 years proven ability to integrate across multiple stakeholders internally and externally, based on client experience insights, in order to deliver key success measures.

Additional Information

Behavioural Competencies

• Adopting Practical Approaches
• Conveying Self-Confidence
• Developing Expertise
• Directing People
• Embracing Change

Technical Competencies

• Solid understanding of existing products, offerings and sectors
• Understanding of ecosystems thinking and environmental, social, and governance practices, the impact this can have, and a view on mechanisms on how to execute this into practical work tasks