Senior Fund Administrator - Death Claims ( Centurion) at Sanlam Group

What will you do?

Key Responsibilities:

• Administration of Retirement Funds and maintenance of member level transactions across functional systems and functional areas within SEB Core.

• Supervision of and sign-off on correctness of administrator(s) processing, recording, reporting and related compliance matters.

• Adhere to service level agreements. (Internal and external)

• Adhere to internal controls and procedures in place

• Professional verbal and written communication and reporting to clients. (Internal and external)

What will you do? (key responsibilities continues)

• A thorough understanding of and compliance with the Pension Fund Act, Fund Rules and Income Tax Act and any other relevant legislative requirements.

• Investigate, resolve and respond to ad hoc operational requirements, internal and external. (Verbal and in writing)

• Identify and inform Management of any issues. (Escalation)

• Handle all internal and external client requests and enquiries in a professional manner.

• Monitor the work management system and escalate critical incidents.

• Foster and maintain the relationship with internal departments e.g. Internal auditors Fund accounting, Legal.

• Effectively manage and coordinate the daily workloads and work functions of a small team.

Qualification & Experience

• Matric/Grade 12

• 3 to 4 years Employee Benefits Experience

• Death claim Investigations and processing will be advantageous

• A relevant tertiary qualification will be advantageous

• Certificate of Proficiency (COP) or Introduction to Retirement Funds (IRF) qualification will be advantageous

Knowledge and Skills

• Previous retirement fund experience

• Proficiency in MS Office (word, excel, power point)

• Conflict management at supervisory level

Behavioral Competencies

• Strong attention to detail and proactive attitude

• Strong ability to organize and prioritize

• Excellent communication skills both written and verbal

• Results focused and displays energy when performing tasks

• Time management skills

• Ability to work independently

• Innovative and demonstrates initiative

• Ability to perform well under pressure and meet deadlines

• Inter-personally skilled

• Ability to collaborate and pull information together

• Proactive attitude and a team player

Our aim is to help you build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its business clusters – Sanlam Personal Finance, Sanlam Emerging Markets, Sanlam Investments, Sanlam Corporate, Santam, Miway, as well as the Group Office – the group provides many opportunities for growth and development.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.