Senior Account Manager - Financial Serivces (Banking) (Hybrid) at TransUnion

How You’ll Contribute:

• Grow existing book of business, predominantly within the Financial Services sector.
• Establish relationships with key account stakeholders, including understanding their critical business issues and the client’s strategic objectives.
• Identify, sell, close and manage potential sales opportunities in active accounts.
• Become a subject matter expert in TU Africa solutions & products.
• Ensure account plans and opportunities are captured and maintained on the TU CRM system
• Interacts across all levels in the client organization.
• Understands TU's workflow and value chain in order to build successful internal relationships to aid client delivery.
• Maintain knowledge of current industry trends and business needs to proactively work with clients to identify and understand CBI's. Understand competitive landscape and offerings to differentiate the value of TU's solutions.
• Research the clients business, financials to identify and capitalise opportunities. Engages in dialogue with clients to help the clients with valuable business insights and articulate customer value drivers in light of our value proposition.
• Conduct Monthly Service Level meeting, and well as Quarterly account reviews with customers to review usage, contract terms and overage, new products and changes to business priorities or industry trends
• Proactively monitor book of accounts through the integration of reports for trends in usage and contact accordingly
• Facilitate general account inquires and service requests with supporting functions
• Act as first point of escalation of customer technical and admin issues
• Assist in facilitating solution session for customers
• Working as part of the team supporting the Account Executive
• Work with the respective teams to devise strategic sales plans, forecasts and manage sales to execute effectively to achieve revenue goals.
• Executes sales tactical plan that ensures internal action and delivery by following up on all action points and supporting the testing and implementation process.
• Maintain all customer records in Salesforce CRM database.
• Provide regular forecasts to management.

Impact You'll Make

What You’ll Bring:

• Degree or Diploma with three or more years of business development and account management experience.
• Demonstrated sales experience in account management and client retention.
• Proven history of meeting/exceeding yearly quotas.
• Focused, ambitious self-starter who exhibits attention to detail with excellent organizational skills
• A team player capable of working within a collaborative environment and making contributions when appropriate
• Experience in structuring large business deals with knowledge of different commercial constructs and how these can be used
• Strong Execution skills
• Problem Solver
• Transactional and Consultative
• Relationships across client organisation