Security Assurance Program Manager (PM) at Amazon

Job Purpose

To ensure stock is delivered to Customers according to the planned delivery schedule, while ensuring superior levels of customer service, aligned to TBC standards and business ethics within the bounds OF the law.

Key Accountabilities And Outputs

Manage and control the delivery process from end-to-end

• Prepare for next day’s deliveries
• Adhere to the start-up procedure
• Carry out the delivery of stock as effectively and efficiently as safely possible
• Return to the depot within specified timeframe
• All documentation to be signed, consolidated and returned in full

Demonstrate Superior Customer Service Levels

• Demonstrate high levels of Customer Service during deliveries
• Live The Beverage Company’s values by being Respectful and Courteous to Customers and Consumers
• Ensure that Customer are kept informed about the what they are receiving and the progress being made in off loading
• Ensure that constant contact is possible with the Distribution Controller / Expeditor so that feedback can be given on execution, and delays if any

Safety, Health and Environment

• Ensure a safe, healthy and risk-free working environment
• Comply with safety and health policies and procedures, and applicable legislation
• All Safety, Health and Environment rules to be complied with
• Vehicles are to be clean and presentable

Adherence To Food Safety Requirements

• Commitment to The Beverage Company’s Food Safety policy and its objectives
• Ability to understand and implement all food safety requirements
• Adherence to and the enforcement of Food Safety Policies, SOPs and PRPs
• Compliance with PPE requirements including jewellery policy
• Compliance with personal hygiene requirements in accordance with the organisations code of practice
• Active engagement in all training including competency testing
• Regular practice of hand washing and sanitising
• Prevention of cross-contamination of products – no allergens allowed in the manufacturing facility
• Responsible for raising any food safety risk to the relevant personnel such as the Team Leader or Food Safety personnel
• Reporting of any illness or communicable disease before the commencement of shift
• Compliance with all legal, regulatory and customer requirements
• Enforce GMPs and conduct themselves in a manner conducive with food safety practices
• Maintain high standards of housekeeping and hygiene of equipment, facilities and work environment
• Informed and vigilant on food defense and food fraud risks
• Promote, encourage and continuously grow the organisations food safety culture
• Maintain zero compromise on product quality and safety
• Collaborate with internal food safety team to realise the organisations goals of retaining GFSI certification and continuous improvement

Accurate checking, loading and unloading of vehicles

• Accurate recording of returns
• Maintain clear and effective communication with Warehouse Supervisor / and other team members
• Conversant with relevant business information, policies, processes and procedures

Qualifications And Experience

• Grade 10 / NQF level 2 (Essential)
• Upto 1 year experience (Operational Execution) FMCG

Key Qualities

Communication

• Routine communication in connection with instructions, requests or normal work tasks

Problem Solving

• Proactive identification of problems that are concrete and procedural, apply known solutions in line with guidelines provided or escalate more difficult problems to superiors.

Relationships Maintained

• Others in own work area

Behavioural Competencies

Interpersonal Sensitivity

• Able to interact positively with others, understanding their interests and concerns.
• Listens to others ideas and concerns and takes these into account before responding.
• Comes across as open and approachable towards others.
• Takes care in the choice of words used when interacting with others.

Encourages co-operation with others.

Verbal Communication

• Able to communicate verbally in a logical manner.
• Takes the intended audience into account when communicating verbal information.
• Makes use of appropriate business language in verbal communication.
• Includes all relevant information in verbal arguments.
• Demonstrates proficiency of language in verbal communication.
• Interprets complex information to expresses own viewpoint in verbal communication.
• Concludes verbal arguments by making reference to relevant facts

Written Communication

• Able to write in a logical manner.
• Takes the intended audience into account when communicating information in writing.
• Makes use of appropriate business language in writing.
• Includes all relevant information in written arguments.
• Demonstrates proficiency of language in writing.
• Interprets complex information and expresses own viewpoint in writing.
• Concludes written arguments by making reference to relevant facts

Continuous Improvement

• Increases performance expectations when success has been achieved
• Seeks out sources of information, including trade associations, “best practice” companies, customers, peers, subordinates, etc.
• Finds ways to fast-adapt improvement ideas to work processes
• Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements

Analytical Thinking

• Able to take a complex task and breaking it down into manageable parts in a logical, detailed way.
• Thinks of multiple explanations or alternatives to a problem
• Able to identify the information needed to solve a problem effectively
• Performs tasks accurately and thoroughly, making adjustments to ensure needs are met
• Considers business priorities when making decisions or analysing the costs and benefits of various alternative solutions.