Salon Receptionist - Mondeor at Dis-Chem Pharmacies

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Proof of Vaccination Certificate
• Up to 1 year’s relevant retail working experience
• Computer literate – MS Office
• Sound numerical skills
• Telephone etiquette
• Operate a cash register
• Willing and able to work retail hours

Advantageous:

• More than one year’s relevant salon and/or salon related working experience
• CRM system working knowledge

Job Specification…

• Answer incoming calls and take down client details on all booking confirmations.
• Give clients, guests and callers relevant and timeous feedback regarding queries.
• Inform the relevant therapist or stylist of clients waiting in the reception area.
• Ensure clients that are waiting, are happy and comfortable by offering them a magazine and/or refreshments.
• Ensure customer records are kept up to date on the system.
• Provide management with daily and correct feedback, regarding calls and walk-in guests.
• Ensure promotions are adhered to, and drive promotional awareness.
• Ensure front shop shelves and products are neatly presented, visible, and have labels with the correct pricing.
• Manage restocking of merchandise and supplies, as needed to meet Salon objectives.
• Oversee accurate cash flow.
• Exchange merchandise for customers and accept return goods by customers when authorised to do so.
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem.
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks).
• Ensure all outgoing stock are scanned and paid for.
• Assist clients with a gown, shampoo, rinse and condition of their hair prior to their haircut.
• Assist stylist during the service being provided, including all services the salon has to offer.
• Ensure the salon is clean, hygienic and tidy throughout the day.

Competencies

Essential:

• Selling skills
• Strong command of the English language
• Attention to detail
• Be a team player, have good customer relations
• Trustworthy and honest
• Time management

Advantageous:

• Retail and beauty salon knowledge
• Cashier operations
• Bilingual
• CRM system working knowledge