Sales Consultant: In Store at Smollan

About the job

Job Summary:

Responsible for selling telecommunications products, including cellular phones and parts, and network managed services, through effective customer engagement and relationship building.

Key Responsibilities and Deliverables:

In-store sales and marketing

• Cold calling/self-generating leads (in addition to branch leads)

• Sell telecommunications products and services to both individuals and companies

• Build market position by locating, developing, defining, negotiating through to effectively closing sales

• Meet weekly and monthly sales objectives

• Book and install new lines/bundles/services to meet monthly sales objectives

• Provide relevant feedback on competitor and promotional launches to management and relevant stakeholders

• Build and maintain strong working relationships with all store staff and management

Effective administration

• Compile weekly and monthly reports based on customer liaison and sales leads

• Identify challenges and ensure corrective actions are put in place timeously

• Ensure relevant reports and figures are completed and delivered to the business within the required timelines

• Communication and upkeep of knowledge of promotions/out of stocks/products/delivery date planner, etc.

• Maintain an updated database including all activities, partners, and opportunities with their current status

Customer satisfaction and service

• Ensure a high standard of customer service levels are maintained at all times

• Gather feedback from customer complaints, queries and requests and ensure effective resolution

• Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments

• Keep abreast of current technology trends relevant to the Telecommunications Industry

• Provide customized, cost-effective solutions addressing client needs

• Effective client relationship management

Effective self-management

• Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained

• Demonstrate consistent application of internal procedures

• Plan and prioritise, demonstrating abilities to manage competing demands

• Demonstrate abilities to anticipate and manage change

• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs