RPA Engineer and Support at Absa Group Limited (Absa)

Job Summary

• Join the CIB Cash Management team as a Robotic Process Automation Support Engineer. In this exciting role, you will build high-performing, scalable, enterprise-grade applications & build capability in others to do the same. In addition, work as part of an agile team to provide application support for specified tech products & services.

Job Description

Key Accountabilities

• Applying critical thinking, design thinking, and problem-solving skills in an agile team environment to solve complex technical problems (Front End, Back End, and Integration) with high-quality solutions & leading all phases of the development lifecycle to deliver.
• Ensure business continuity and process efficiency as first-line support & basic optimization, administration, configuration, maintenance & troubleshooting/problem solving with end users of these tech products & services.
• Apply problem-solving skills to solve technical problems on existing applications that may include but are not limited to: (Application and Domain Maintenance, Dev, UAT & PROD Deployments, CIB Abbot infrastructure/ Source code, AWS DB, Banking Transaction Platform, VDI VMware, Flex Term/ IMSP/ EOS Folders, Bankserv)
• Take ownership of developing advanced design thinking and problem-solving skills in preparation for greater complexity / changing/evolving tech
  Implement configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular maintenance patches) for enterprise-wide applications
• Schedule and oversee planned maintenance tasks, such as backups and performance tuning, in production for tech products & Services
• Provide inputs into application documentation for end users
  Leverage application documentation to guide users through application support processes
• Leverage knowledge gained on support/troubleshooting processes to make recommendations for user documentation and or application changes/enhancements

Education and Experience Required

• Related programming and networking support qualifications
• 3 - 5 Years’ experience in Financial Services Industry
• An ability to build an in-depth knowledge of the procedures relating to the area.
• 2- 3  years of coding experience delivering solutions in client-facing roles, preferably with a focus on process design and automation; must demonstrate practical RPA delivery experience.
• Experience with one or many coding languages such as C#, Python, ASP.Net, PL, JavaScript, VBScript, SOAP / REST Services.
• Experience with AWS, MySQL, Rancher, Github, and related Dev-ops tools
• An in-depth knowledge of the client portfolio, policies and strategies related to the area.
• A working knowledge of the systems (including mainframe) of the business
• Detailed knowledge of Governance, Compliance and Risk policies.
• Knowledge and understanding of Operational Risk frameworks
• Experience and knowledge of working in a risk management and control environment.
• Sound knowledge of Network and Non-Network Operational Risk and Conformance processes, controls, and checks in particular those relating to Electronic Payments, Know Your Customer, Money Laundering and Fraud Prevention

Education

• Bachelor's Degree: Information Technology