Risk Administrator - Fidelity Cashmaker at Fidelity Services Group

Job Description

• The above position is vacant at CashMaster in Waltloo, reporting to the Risk Manager CashMaster.
• Administrate risk related documentation and investigate risk related queries. In this role, you will ensure that all risk related documentation is properly administrated; recorded and filed in the correct manner as per Risk department process flow. You will also be involved in investigating risk related queries and provide feedback to relevant role-players. Identifying all risk related queries and pro-actively inform & implement security measures to successfully curb preventable losses.

 Minimum Requirements:

• Matric / Grade 12 / National Senior Certificate
• Strong oral and written communication skills
• Ability to work under pressure and meet targets and deadlines
• Technical understanding
• 2 years’ experience in doing reconciliations
• Intermediate understanding of Excel; Word & Outlook

 Key Performance Areas: (not totally inclusive)

•  Investigation of all loss related queries.
• Investigation of bags for claim processing.
• Reconciliation of data.
• Compilation of crew details report.
• Compilation of crew trends.
• Compilation of Cash processing staff details report.
• Compilation of Teller trends.
• Pilferage investigation & compilation of report.
• Weekly Risk report compilation.
• Compiling of wrongly delivered report.
• Plotting of Incidents: Robberies/Bombings/Grindings/Theft
• Initializing claims on incidents.
• Short & surplus trend reports compilation.
• Robberies trending & statistics capturing.
• Administrating technician WhatsApp group; extracting data & compilation of report.
• Administrating of Polygraph tests.
• Compiling Incident reports.
• Compiling provision reports.
• Document preparation for weekly management meetings.
• Claims processing (complete process)
   

Core Competencies

• Demonstrates integrity by modelling CashMaster’ s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client and responds positively to feedback
• Support teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Builds strong relationships with clients and external actors
• Remains calm, in control and good humoured even under pressure
• Demonstrates openness to change and ability to manage complexities
• Ability to advocate and provide policy advice
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to develop collaborative and harmonious relationship with external partners and clients at the senior level
• Excellent communication and negotiation skills to persuade and influence others
• Ability to multi-task and prioritize work schedules

 Skills

• Analytical
• Communication
• Critical thinking
• Diplomacy
• Service orientation
• Deadline driven