Retail Store Assistant - Boardwalk (Summerstrand) - Gqeberha at Dis-Chem Pharmacies

Minimum Requirements:
Essential:

• Grade 12 - Matric or Senior Certificate
• Minimum 1 – 2 years’ experience in a similar role

Job Description:
Receiving and Capturing:

• Receive all warehouse goods and invoices in accordance with company policy and standard operating procedures.
• Return all unordered or damaged goods delivered to the store and accurately complete credit notes for non-acceptance.
• Capture invoices and check goods received against invoices for total accuracy.
• Ensure accurate verifying and capturing of physical goods receipts for the store in accordance with company policy and standard operating procedures.

Store Inventory Monitoring:

• Facilitate stock rotation to prevent stock from reaching its expiry date before selling.
• Ensure safe storage of products particularly fragile items
• Coordinate regular inventory audits.
• Place orders to replenish merchandise as needed.
• Regulate stock from receiving area to the storeroom.

Customer Service:

• Ensure Sales Assistants provide a friendly, helpful and courteous assistance while implementing a high standard of customer care and service.
• Escalate and investigate unresolved customer complaints to management.
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to store management daily.
• Adhere to excellent telephone etiquette at all-time according to Dis-Chem standard operating procedures.

Stock Loss Prevention:

• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Ensure that no unauthorised access is granted to the store via the good receiving area.

Team Supervision:

• Supervise an accountable, full service team who understand and strive to meet the needs of all customers.
• Motivate optimal performance of team, ensuring all quality standards and agreed benchmarks and objectives are met.
• Train employees in order to know how to use all equipment in the correct manner and adheres to the appropriate use of the equipment.

Competencies
Essential:

• Knowledge of retail operations and administration
• Comprehending fundamental arithmetic’s
• Conveys ideas and facts verbally using language
• Addresses customer questions in a timely manner
• Basic computer skills(Word,Excel,and Outlook),numerical skills.SAP.UNISOLV

Special conditions of employment:

• South African Citizen
• MIE, clear criminal and credit
• Driver’s license and/or own reliable transport

Closing Date 07 July 2023