Repair, Maintenance, and Assessment (RMA) Department Manager - CashMaster, Waltloo at Fidelity Services Group

Minimum Requirements:

• Matric, with the relevant post-matric qualifications.
• A wide range of technical product knowledge is essential.
• Excellent level of competence in Excel, Word, and Outlook.
• Strong oral and written communication skills.
• Ability to work under pressure and meet targets and deadlines.
• Able to work and lead a team effectively in a complicated environment.
• Good analytical and problem-solving ability.
• Ability to liaise professionally with personnel at all levels.

 Key Performance Areas: (not totally inclusive)

•  Ensure the daily operations within the department.
• Manage, direct, and monitor the performance of the returns and the RMA team.
• Effective liaison, support, and assistance to various departments
• Reporting on a weekly basis or as otherwise required
• Training and mentoring and performance reviewing of staff.
• Oversee the supply of reliable refurbished spares to the Boot Stock department.
• Monitor quality of workmanship with a reduction in repeat calls
• Ensure all SLAs are met - 72-hour turnaround time to supply Operations.
• Monitor all ‘out of workshop’ repairs with suppliers (e.g. Julong, GPT and GVV)
• RMA Stock control min/max levels in dispatch and re-ordering of stock.
• Controlling and planning staff leave.
• Investigate problems occurring in the field and report on findings (dead on arrivals).
• Make sure all transfers happen every day.
• Monitor Key Performance per individual.
• Monthly evaluations on stock consumption
• Ensure compliance with group policies.
• Ensure the performance of preventative maintenance.
• Quality control, reporting, and analysis.