Regional Customer Service Centre Representative at PG Group

Main job purpose

• Responsible for arranging shipments, preparing and confirming order approval, handling pricing information, and releasing invoices for PFG Building Glass.

Main Objective

• Processing export inquiries, quotations and orders in accordance with SAP and export procedures accurately and quickly.
• Liaise and provide service excellence to international and internal customers.
• Ensuring administration is conducted in accordance with export procedures and relevant legislation.
• Liaising between internal and external customers.
• Maintain continuous improvement in the export process to ensure increased profitability and support sales volumes.
• Maintain export process integrity by proactively monitoring capacity and constraints.
• Ensure complete control and storage of documentation and address all customer complaints.
• Ensure delivery deadlines communicated to customers are met by liaising with relevant service providers.
• Credit management and monitoring of unpaid accounts to eliminate trading at risk.  

Critical job requirements

Qualification(s)

•  Grade 12
• Relevant tertiary qualification commercial  

Knowledge

•  SAP
• Excellent knowledge of the export process including export documentation, letters of credit, foreign exchange and related banking, related accounting, Marine Insurance and Insurers, forwarding agents and international banking regulations and procedures will be an advantage.
• Accounting knowledge
• Working knowledge of the glass industry   

Skills

• Customer Service
• Excellent communicator and influencer
• Strong phone contact handling skills and active listening
• Good interpersonal Skills
• Asserive in nature
• Deadline driven