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  • Posted: Oct 1, 2024
    Deadline: Not specified
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    Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
    Read more about this company

     

    Service Consultant - Chronic Servicing (ECP) (Fixed Term Contract)

    Key Purpose 

    • Dealing with all queries related to Chronics and HIV. 

    Areas of responsibility may include but not limited to: 

    • Taking calls and dealing with Discovery queries; 
    • Dealing with queries from franchises, brokers & the public; 
    • Dealing with all queries related to Chronics and HIV 
    • Dealing with all queries through to resolution; 
    • Admin functions;  
    • Policy changes to the product; 
    • Working on Discovery Systems; 
    • Assisting with escalated queries from brokers and franchises.

    Personal Attributes and Skills 

    • Self- motivated and pro-active; 
    • Team player; 
    • Assertiveness and can easily adapt to change; 
    • Able to prioritize and work under pressure;  
    • Very organized, positive, and service orientated;  
    • Professional at all times;  
    • Attention to detail; 
    • Empathetic; 
    • Sensitive

    Education and Experience 

    Essential:  

    • Minimum 50% English, Maths / Maths Literacy or Accounting
    • Excellent verbal and written communication skills;  
    • Excellent administration skills;  
    • MS Office and PC literate;  
    • Contact centre consultant skill

    Method of Application

    Interested and qualified? Go to Discovery Limited on careers.discovery.co.za to apply

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