Regional Business Enablement Coordinator at G4S

JOB INTRODUCTION:
Regional Business Enablement Coordinator

G4S Cash Solutions (SA), a leading provider of integrated cash management solutions, has a vacancy for a Regional Business Enablement Coordinator based at our operations in Centurion.

Reporting to the National Business Enablement Manager, the Regional Business Enablement Coordinator is responsible for supporting Cash Operations by:

•  Mapping processes and procedures to ensure standardization, recommend areas of improvement, reduce cycle times, and to improve productivity, process reliability and customer satisfaction
• Conducting training to improve individuals’ and G4S’ performance
• Coordinating and executing of implementation activities and projects efficiently and providing hand-holding & support

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgment in the pursuit of the achievement of the goals of the organization, and understanding the role which support plays within a successful business unit. The incumbent will be expected to be results-driven and to live the values of the organization.

ROLE RESPONSIBILITY:

Process Mapping

• Work closely with the business to identify and analyze core business processes
• Interact with process owners to conduct business process needs analysis to understand the requirements, inputs, handoffs and outputs of the process
• Facilitate process design workshops with process owners
• Map the processes using the approved mapping tool (currently MS Visio). This includes facilitating, designing and documenting process decomposition diagrams and defining and documenting business processes to cover the total life cycle of the product or service
• Document processes using the approved Standard Operating Procedure Methodology
• Identify Risks and Issues while facilitating/walking the process
• Act as the Subject Matter Expert on the content of the procedures and processes by providing information to any person in the business
•  Produce communiqués to ensure effective communication of new procedures or changes

Implementation

• Formulate roll out plan for CMC and allocate responsibility parties in plan
• Liaise with stakeholders and participants in the plan to ensure understanding and agreement on timelines and deliverables
• Manage and coordinate implementation through measuring milestones achieved and reporting on progress
• Meet required deadlines for CMC implementation including training of users
• Maintain and manage costs associated with implementation, i.e. travel, etc.
• Analyse existing systems, interface requirements and business processes
• Utilize project management skills to properly oversee the project timelines, customer expectations and scope of the engagement
• Evaluate, assess and coordinate the training needs of the customer
• Provide handhold and support to business during implementation and rollout

Training Delivery

• Present application/system Training to CMC employees
• Manage training-related requests and enquiries
• Update training material and functionality
• Maintain Training documentation for the various courses
• Maintain Course assessments for the various courses
• Assist nationally with training
• Maintain a high level of expertise and professionalism in a “User-Friendly” training environment.
• Offer an informed, dynamic and flexible learning experience
• Provides advice and guidance to all users in the effective use of the application/system

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

THE IDEAL CANDIDATE:

MINIMUM REQUIREMENTS

Qualification and Experience

Knowledge, Skills and Attributes

• 3-5 Years of relevant working experience in project coordination
• Previous Cash Management Centre experience would be beneficial
• Exposure/experience dealing with banking systems
• 2-3 years’ training/facilitation experience essential
• 2-3 years’ experience as a Process Analyst
• Business Consulting experience

Knowledge of Cash Management Centre processes recommended

• Computer Literacy in MS Office Packages essential, with specific reference to MS Visio, Word PowerPoint and Excel
• Excellent communication skills (written and verbal)
• Facilitation and coaching skills
• Process Mapping and Redesign
• Risk Management skills
• Presentation skills
• Project Management
• Delivering results and meeting customer expectations
• Persuading and Influencing
• Learning and researching