Recoveries Negotiator - Parktown at Hollard Insurance

 Role Objectives:

• The Negotiator will manage the appointment on the contingency agents by ensuring operational efficiencies and quality service delivery. Strive towards service excellence.

Key Responsibilities:

• Process all recovery claims to secure a successful recovery ensuring that Efficiency by appointing the relevant contingency agen , productivity and superior Customer Service are
• Finalise claim as per standard – Update log – Update broker – Finalise on BPM and financial system
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Identify and recommend areas / ways to improve processes.

Required Knowledge and Experience    

• 3 years’ Short Term Insurance Motor Recovery Claims experience
• Time Management & Prioritising
• Identifying and Solving Problems
• Making Decisions, Weighing Risks
• Thinking Clearly & Analytically

Educational Requirements    

• Matric
• Appropriate Insurance Qualification
• Paralegal / Legal will be an advantage