Receptionist at UMALUSI

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• NQF Level 4 qualification (SC, NSC NCV) or equivalent. 
• A diploma in Communications/Office Administration will be an added advantage. 
• At least one-year relevant experience in a similar environment and good computer skills will be added advantages. 
• Communication skills (written and verbal) 
• Strong computer skills. 
• Knowledge of principles and practices of basic office management. 
• Telephone etiquette. 
• Ability to manage the telephone system. Experience in working on a switchboard. 
• Knowledge of education and training environment and NQF Levels.

Duties: 

• Answer telephone, screen and transfer calls to the relevant unit/person; 
• Take and relay messages. Provide information to callers. 
• Resolve telephonic calls where possible. 
• Deal with queries from the public and stakeholders. 
• Receive walk-in visitors. 
• Confirm reason for visit and call relevant employee to accompany person to the venue/office. 
• Receive mail and parcels, sign for receipt if applicable and forward to Registry (organize with the GA if heavy parcel). 
• Liaise with external couriers regarding the collection of parcels destined for external recipients. 
• Manage the telephone management service/system. 
• Register new employees on the system and allocate a code and password for each person. 
• Draw reports for each individual at month-end. 
• Forward reports to the relevant manager/employee to sign IOD in cases where the set minimum amount of calls (cost) is exceeded. 
• Do the scheduling of meetings for the meeting rooms/board rooms online. Monitor attendance and cancellations of meetings. 
• Post schedules of meetings in the kitchen to ensure that the Housekeepers provide beverages, etc. for the meetings. 
• Ensure that the reception area is kept clean and tidy. Liaise with dry cleaners regarding the collection, cleaning and return of table cloths, etc. where applicable.