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The Ignition Group is one of Africa's largest providers of technology, media, telecommunication and financial services, and is built around a powerful purpose - to make life better through innovative technology. We approach markets that are traditionally complex and contested, and then simplify them, making life easier for consumers, and business more effic...
Description
The Reactivations Agent will be is responsible for supporting internal customer servicing areas in the retention and alteration of active client policies; be responsible for contacting selected customers to present information and explain product offerings as part of IFS’ strategic focus on improving retention, retargeting and cross sell activities; explain selected insurance products and associated benefits and prices, while answering any questions from customers.
The Reactivations Agent ensures that FAIS, FICA and POPIA standards are adhered to when dealing with customer calls and correspondence and ensure that adequate levels of knowledge on these areas held.
We are offering vibrant and goal driven individuals the opportunity to master their sales and customer services skills to further their professional development.
\Requirements:
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