Query Clerk - Mpumalanga at Fidelity Services Group

inimum Requirements:

• Grade 12 or NQF Level 4 Certificate
• MS Office computer literacy (Word, Excel & Outlook)
• Good interaction skills, bilingual, communication & negotiation skills.
• Portray a professional image.
• Excellent administration skills.
• Good writing & reporting skills.
• Excellent time management. 
• Honest, reliable and trustable characteristics.

Key Performance Areas: (not totally inclusive):

• Complete all daily reports of different Client’s / Superiors and send at end of shift.
• Make sure all Registers are up to date
• Make sure all Standard Operational Procedures are adhered to
• Report any differences over R 50.00 to Branch Manager.
• Report any faulty equipment to Branch Manager.
• Report all consumables to Branch Manager.
• Handling al queries, incident and initial investigation reports.
• Make sure Tellers have all relevant documentation for daily use.
• Make sure all relevant documentation is completed
• Make sure all relevant documentation is filed

Specific Job Responsibilities

• Detailed feedback needs to be supplied on queries received from the SBSA team.
• Ensuring all daily reports and statistics are up to date, accurate and submitted to the relevant SBSA email recipient at EOD – 16H00
• Ensuring to honor the TAT by meeting the 2 hour rule
• Detailed and accurate feedback on stock levels and the placing of orders to the SBSA team (Refer to SOP) once every 4 weeks
• Effective communication and accuracy upon submission of documents to the SBSA team
• Ensure all relevant documentation is complete / neat and filed daily
• Ensuring all stationary orders are dispatched to client timeously (Rubber bands , Deposit books , Money grips)
• Filling , archiving and dispatching of documents to Metro file with the correct documentation
• (Refer to SOP) ONE MONTH TO BE KEPT ON SITE
• Securing footage on the server and by copying on a CD for distribution to clients
• The TDC`S to be handed over to the respective CIT company and a proper out list to be submitted to the SBSA Team in order to trace the documents that needs to be delivered to the respective clients daily and confirmation required on a Friday by 13H00 that the TDC`s was sent out for the week.
• Reporting to the branch manager and the Regional CLO of the region to inform him/her of all incidents via e-mail and telephone daily by 16h00

Other Personality Attributes:

• Interpersonal skills
• Communication
• Customer Focused
• Analytical and critical thinking skills
• Customer focussed
• Team player