Quality Fulfilment Agent at Absa Group Limited (Absa)

Job Description

• Incumbent must have 2 years exp in data capturing enviroment.To deliver administrative services through the execution of predefined objectives to verify / contact clients and obtain outstanding information required on all documentation being mailed to the client
• Incumbent must have 2 years exp in non-life insurance enviroment.

Outputs to deliver this accountability:

• Obtain records of previous day’s new business sales report to establish clients' policies that would need to be mailed.
• Ensure all client policy schedules are mailed within 5 days of the agreed SLA (Service Level Agreement).By printing client schedules once established from the daily new business report and having the schedules folded and placed in envelopes ,then sent for posting
• Follow Quality Fulfilment process as provided by Quality Fulfilment Team Leader to ensure complete and correct client documentation
• Keep updated on all new administration processes and system changes, to correct client documentation.

Education

• Further Education and Training Certificate (FETC): Office Administration (Required)