Product Support Technician - Mogalakwena at Omnia (Pty) LTD

Overview    

• Develop knowledge bases and FAQs for product support activities.
• Work with support team to evaluate complex customer problem, identify root causes and derive resolutions

Qualifications    

• Grade 12
• Surface Blasting Certificate
• Certificate in Surface Blasting Technology (Academy of Explosives Technology)
• AXXIS Certificate will be an advantage

Experience    

• Previous surface or underground mining blasting experience (2 Years)
• Understanding and previous use of the AXXIS system (2 Years)

Duties    

• Work with development team in performance analysis of new products and enhancements.
• Analyse industry trends and market demands to recommend product enhancements.
• Work with Global Product manager in product promotional activities. Work with support team to provide product support and assistance to customers.
• Maintain documentations for all support activities including product development, enhancement, engineering and marketing activities.
• Provide product training to staffs and customers.
• Work with support team to evaluate complex customer problem, identify root causes and derive resolutions.
• Guide support team in addressing customer problems within established response time.
• Analyse customer suggestions and recommend product revisions.
• Support Account Managers in identifying new customers and retaining existing customers for business growth.
• Develop knowledge bases and FAQs for product support activities.
• Document support activities, customer issues and resolutions for reference purposes.
• Develop training materials and conduct training for new hires.

Job Competencies    Product Management (E)
General    

• Excellent Problem Solving Skills
• Logical Thinking

Job Related Skills:

• Capacity to work well within a team
• Customer Orientation
• Attention to details
• Ability to priorities
• Expert knowledge of AXXIS systems

Closing Date    
2023/05/19