Product Manager at FNB South Africa

Job Description

• As the Product Manager for the Funeral product, you will have the unique opportunity to take this flagship product to the next level. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Business Ownership:

• Defines product objectives and strategy aligned to the overall business strategy
• Defines, ranks and prioritizes strategic and tactical initiatives to deliver
• the business objectives/strategy
• Drives the delivery of the strategic and tactical initiatives 
• Accountable to grow the product income statement and customer base
• Ongoing monitoring and tracking of product performance against customer expectations and business strategy
• Set and maintain customer experience targets in support of the business’ product strategy

Product Ownership:

• Responsible for market research and analysis 
• Develops and maintains unique Customer Value Propositions (CVPs) and customer journeys based on the understanding of the competitor landscape as well as the target market and their needs 
• Oversees product design, development and implementation
• Ensures adherence to legislative/regulatory requirements for all products

Stakeholder Management:

• Articulate Funeral Product strategies and considerations and represent the product at relevant Exco’s, Manco’s and approval forums
• Partner with Channels, SubSegments, Sales teams and marketing to deliver sales and growth initiatives
• Guide support functions across the value chain to agreed deliverables and service level agreements (SLAs) to ensure delivery of the expected customer experience, processes and solutions
• Provides SME advice/input to the support functions and as required by the business as a whole

We can be a match if you are experienced in: 

• 5 to 7 years’ experience in Retail Banking / Insurance industry or similar environment
• Having a minimum undergraduate degree with preference for post graduate qualification
• Understanding the Funeral Product Market