Process Manager: Stock Management at TFG (The Foschini Group)

Job Description
Key Responsibilities

• Management and coordination of the Stock Administration and Process teams.
• Engagement with Operations, Merchandising, Logistics and IT Management on stock-related policies,
• support requirements and SLAs.
• Oversight and reporting of service performance to SLAs
• Operational reporting on queries, issue types and trends.
• Oversight of stock process management including stock take application, burglary and loss handling, and claims handling.
• Oversight of stock-related administrative support, including stock process monitoring, query handling and issue resolution.
• Identification of process improvement opportunities.
• Engagement with Operations, Logistics, Business and IT on implementing process improvements.
• Involvement and monitoring as a key stakeholder in any process projects affecting stock.

Qualification and Experience 

• Bachelor's Degree (Internal Audit / Finance / Finance Systems) [Mandatory]
• 5+ Years’ experience Post Qualification
• Exposure to stock systems and stock tracking (Advantageous) 

Skills

• Personal attributes
• Finance Systems 
• Deadline driven
• Team player
• Motivated
• Attention to detail
• Ability to problem solve
• Ability to influence
• Flexible to adapt to changes

Behaviours 

• Builds Effective Teams - forms, develops and leads a group of individuals toward the achievement of a common team objective
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Business Insight - applies market and business insights in order to drive organisational objectives
• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives